M&S has resumed its click and collect service for the first time in four months as it gradually restores services following a cyber attack in April.
The retail giant said customers are now able to order online and pick up their items in store the next day. It is also processing online returns in all its shops.
It comes as M&S has been reinstating its online operations via its website and mobile app after it was forced to shut down its ecommerce business over the Easter bank holiday weekend.
The retailer began taking online orders again on its “best-selling collections” across fashion, home and beauty in June. It reintroduced its third-party brands to its website weeks later.
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The Times reported that M&S has not commented on what caused the delay to resuming click and collect.
However, the service depends on the integration of several services including inventory management, payment systems and in-store logistics which are likely to have been corrupted by the cyber attack.
The ransomware hit on M&S is believed to be carried out by hacker group DragonForce. Three teenage boys and a 20-year-old woman were arrested last month in connection to the attack, as well as similar hits on Co-op and Harrods.
M&S said it expects the fallout from the disruption to cost up to £300m in group operating profit – though it estimates that half of that figure will be mitigated “through management of costs, insurance and other trading actions”.
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