With 2025 already underway, customer expectations have never been higher. In a fiercely competitive UK retail market, where 76% of consumers have switched brands due to poor experiences, CX is the ultimate battleground.
So how can you differentiate yourself from the competition, and deliver truly unmatched customer experience? We’ve got you covered. This report, Next-level CX: 5 must-have strategies for online retail in 2025, in collaboration with our friends at Columbus, uncovers the key strategies retailers must adopt to win loyalty, drive growth, and stay ahead in the coming year.
What You’ll Learn:
- Why personalisation is now the foundation of customer loyalty—and how to get it right
- How frictionless, efficient shopping experiences drive revenue and retention
- The growing importance of ethical, purpose-driven branding in UK retail
- Why marketplaces and social commerce are reshaping how customers discover and buy
- How an agile, test-and-learn approach ensures long-term CX success.
Download the full report to discover the strategies shaping the future of online retail – and how to put them into action.
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