We are currently dealing with the biggest retail shake-up in a century. Customers are returning to stores, but their shopping habits are different and the way they connect with brands has changed.
Lockdown, isolation and staying local have led to the emergence of new customer experience priorities, whether that’s safe store formats, compassionate service or the stronger emotional ties forged between brands and consumers during the crisis.
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Would love to read the report…gmail accounts unable to subscribe, very disappointed
Shouldn’t the name mean something and be pronounceable ? Critizr ? Am I missing something ?