Marks and Spencer’s contract with Indian IT firm Tata Consultancy Services (TCS) has ended.
The news comes after the retailer was the victim of a cyber-attack in April, which is thought to have cost the business around £300m.
“TCS provides a number of technology and IT services for M&S and we value our partnership with the TCS team,” said an M&S statement.
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“Regarding the IT service desk contract specifically, as is usual process, we went to market to test for the most suitable product available, ran a thorough process and instructed a new provider this summer.”
“This process started in January and this change has no bearing on our wider TCS relationship,” it added.
A spokesman for TCS said: “As both M&S and TCS have clarified, the service desk contract with M&S followed a regular competitive RFP process initiated in January 2025, with M&S opting to proceed with other partners much prior to the cyber incident in April 2025.
“These matters are hence clearly unrelated. In fact, we continue to work on numerous other areas, in our role as a strategic partner for M&S and are proud of this longstanding partnership.
He added: “On the cyber incident itself, as previously clarified, TCS conducted a review of our own networks and systems and our conclusion is that the vulnerabilities have not originated from there. TCS does not provide cyber security services to M&S. This is a service that is provided by another partner.”
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