Retail and hospitality haven’t had a “normal” year for a while. Costs are up, demand is unpredictable, and frontline teams are under pressure.

In a new report from Rotageek – Ready for anything: The strategies retail and hospitality workforce management leaders are putting in place right now – leaders from William Hill, Caffè Nero and The Entertainer share how they’re rebuilding workforce management around people, data and flexibility.

Download your copy

The report is structured around four big shifts every retailer should be thinking about for 2026 (and beyond):

1. Seeing what’s really changed on the frontline – how shifts in footfall, channels and customer behaviour are reshaping “busy”.
2. Moving from rigid rotas to adaptive systems – why leading brands are ditching spreadsheets for live, centralised scheduling.
3. Making change stick – and measuring what matters – what it really takes to win buy-in and which KPIs leaders now care about.
4. Building the future of fair, flexible work – how AI and forecasting can support wellbeing, predictability and performance.

Want the full picture and practical examples from William Hill, Caffè Nero and The Entertainer?

👉 Download the report

Click here to sign up to Retail Gazette‘s free daily email newsletter