Sunday, August 19, 2018

Resources

The retail CMO’s guide to Christmas 2018

Things are tough in retail right now. Administrations, Amazon, CX, AI, a weak pound...it's a lot. But we’re here to spread some Christmas cheer. The retail...

Black Friday on autopilot

How high-volume brands are automating the holidays We asked major high-growth, high-volume retailers how they had wildly successful Black Friday sales last year. They took us...

[Research] Do you know where your customers are? 

ONLINE OR IN-STORE? EXPLORING THE SHIFT IN OUR SHOPPING BEHAVIOUR How frequently are people shopping these days? Which channels do they prefer? What’s their motivation? These...

Four Pillars of Customer Loyalty – 2018 Loyalty Forecast

Why 1 In 3 Shoppers Don’t Care If You Call Them By Their Name Shoppers are demanding. With an oversaturation of online and in-store options, any...

Visual Transformation: Creating High-Impact Customer Experiences

In the digital age, consumers expect a customer journey that goes above and beyond. With this in mind, Magento has partnered with Zmags to...

2018 European retail report

New retail study uncovers the cost of queuing Long queues = £14.3 billion in lost sales Did you know how much long queues were costing your...

Technologies Transforming the Retail Industry

In-store retail is making a strong comeback, thanks to new technologies to engage customers, multichannel interactions and enhanced overall shopping experience. Display technologies, real-time...

Gartner Report – Best Practices For Implementing Retail Distributed Order Management...

Report: DOM system implementation doesn’t have to be overwhelming Investment in distributed order management (DOM) systems is now necessary to provide consumers with the convenient...

The top 30 retailers defining cross border commerce

The results are in… Retail Week reveals the top 30 international retailers The results are in… Retail Week, Planet Retail and Loqate have teamed up...

7 ways to keep Amazon from eating your lunch

This time it should be the right move. Not another bolt-on quasi-solution that isn’t powerful enough to do all you want it to do. Our...

The Story of E-Commerce Success

The Story of E-Commerce Success: Marketing, Selling, Fulfilling How modern retailers and brands win online After studying and advising e-commerce retailers and brands for over 16...

The future of workforce management – Free guide

We’re in the middle of a Workforce Revolution, driven by Millennials in the workplace, powerful mobile technology and our ability to harness big data. Download...

eBook: The ultimate guide to size and fit tech

The Ultimate guide to online size and fit recommendation technology. Everything you need to know about fit technology to increase conversions and reduce online returns. DOWNLOAD...

The Retail Mandate: 2018 Shopper Vision Study

DOWNLOAD THE 10TH ANNUAL SHOPPER STUDY TODAY Did you know that nearly half of customers are still not happy with the customer service that’s offered...

7 Secrets to Amazon Success

Your Guide to Getting Ahead on the Amazon Marketplace If you’re an online retailer, you’re already familiar with the selling power of Amazon. With more than...

The Definitive Guide To Increasing Email Revenue

What’s your most profitable channel? For most retailers, it’s email. It’s so effective that for more than two-thirds of marketers surveyed by Sailthru, increasing revenue from email...

Seven Best Practices for Protecting Your Most Sensitive Data

Retailer: Seven Best Practices for Protecting Your Most Sensitive Data Download our white paper and learn how retailers can utilize tokenization as part of a holistic...

The Health & Beauty Retailer’s Guide To Referral Marketing

Essential reading for beauty marketers Your existing customers are your greatest asset. Their loyalty to your brand can help drive new customer acquisition. Find out how...

10 Ways to Make an Impact on eBay

If you’ve side-lined eBay as an e-commerce channel, or if you’ve let your campaigns gather dust without proactively reviewing them – could it be...

Labour Optimisation: How to Improve Store Performance with Traffic Data

As you plan forward for the year, consider if you are focused on containing costs or growing profits when it comes to labour allocation. The...

1,000 consumers told us what experiences matter

New online consumer behavior 2018 study shows why experiences matter Our new ecommerce survey of 1,000 people looks at how consumers are buying online. One...

How to select the right eCommerce platform

Tips for agencies & B2B organisations. In this digital world we live in, it’s more important than ever to have an eCommerce platform that works...

Making Attribution Sexy…

OK, we can't. But we don't really have to when it's this important. Attribution may sound dull, buzz wordy and far from sexy, but in...

Ultimate guide to payroll compliance

Running a business in the retail industry can be stressful enough just handling your customers, suppliers and accounts, before you’ve even got to your...

The Fashion Retailer’s Guide To Referral Marketing

Essential reading for fashion marketers Your existing customers are your greatest asset. Their loyalty to your brand can help drive new customer acquisition. Find out how...

Free Breakfast Workshop: Making Sense Of The User Journey

What is a user journey? And why is it important for the modern-day marketer? The user journey is much more than a series of steps...

Inside the minds of Ecommerce Execs – UK Edition

UK Retailers Unlock The Secrets To Success UK retailers are focused on customer loyalty and marketing channel attribution, and they’re working to blend bricks-and-mortar and...

European Shopper Trends Report: Q4 2017

Bringing you the latest consumer behaviour from across the globe - 2017 Q4 Trends Download Shopper Trends for Q4 2017 → Welcome to the latest Global Shopper...

Essential E-Commerce Dates For Your Calendar

Your Essential 2018 E-Commerce Calendar Everyone needs a little help staying organised. So, to help you stay on top of all things e-commerce in 2018,...

The Ultimate Social Hashtag Calendar 2018

Looking for new ways to share content with your followers, promote a cause or celebrate? With the vast number of hashtag holidays trending on social...

Customer experience & marketing trends for 2018

Conversational Marketing Customer Experience Trends 2018 In 2017, chatbots and artificial intelligence were the key focus in the Tech, eCommerce and Marketing media, so where...

Fixing Failed Deliveries: Improving Data Quality in Retail

How to Fix Failed Deliveries Don’t panic. It’s easier than you think. 65% of retailers identify failed or late deliveries as the most significant cost to...

The 2018 ecommerce trends that warrant watching

2018 Trends: Predictions From Ecommerce Marketing Experts Will robots write our commerce emails? Not yet. Should we finally stop relying on batch-and-blast emails? Yes!...

AI and the Customer Experience Revolution

Corporate investment in artificial intelligence is skyrocketing, forecast to reach $12.5 billion in 2017. Though self-aware, super-intelligent computers still only exist in fiction, applied...

Commerce Trends 2017-2018: Your Secret Sauce

Key insights into retail success stories revealed... Take a moment out of your busy day and see how others are navigating the challenges of delivering...

The Essentials of Turning Abandoned Carts Into Sales

With so many cart recovery solutions to choose from how do you decide which one offers the options you need? Ask yourself this: Do...

European Shopper Trends Report: Q3 2017

European Shopper Trends Report: Q3 2017 Bringing you the latest consumer behaviour trends from across Europe. Welcome to our latest Global Shopper Trends report, which offers...

2018 Digital Trends [On-demand webinar]

How to Unite Teams, Data and Analytics for Future Success CX pros and developers alike are tasked with responding to today’s new advances in technologies...

How to catch customer payment niggles

The average British retailer loses 37,000 baskets a year. All because of something small, something that’s not quite right. The online store doesn’t feel like the...

2017 UK Retail Report

In a world where people can do all their Christmas shopping from their sofa, how will you entice them to your store? The good news...

Leveraging Loyalty: How UK Merchants Are Earning Consumer Trust

83% of UK shoppers say loyalty depends on trust. Do your shoppers trust you? Virtually every retail business understands that customer loyalty is paramount to...

Coca-Cola: Making Sales & Operations Come Alive with Data – On-Demand...

Optimising your manufacturing process can be a difficult challenge, especially if you have a data quality issue. Watch this webinar to learn how Coca-Cola...

Is Your Online Checkout Losing You Sales?

85% of retailers say they lose sales because of payments issues at the checkout. Sounds familiar? There's a lot to love about online shopping but it...

Rise of the Robots: Machine Learning & the Future of Commerce

BREAKTHROUGH THE HYPE: UNCOVER THE REALITY OF AI Gartner research estimates that artificial intelligence (AI) bots will power 85% of customer service interactions by 2020....

How well do you know your customers?

Understanding how shoppers behave is essential to the store transformation process. So, are your strategies aligned with your customers‘ requirements? With the help of our...

The Rise of Wearables in Commerce

THE RISE OF WEARABLES Oracle + Bronto has teamed up with Apparel Magazine to show you what makes wearables so unique, and to demonstrate the...

How to launch a successful refer-a-friend programme

How to make referrals part of your 2017 marketing mix Your existing customers are your greatest asset. Their loyalty to your brand can help drive new customer acquisition. Find out how you make referrals a new channel in your marketing mix. Read our whitepaper to: Understa...

2017 Multichannel Retail Report

Brand new research, just published for 2017. In  Ampersand's latest report we  name the UK's top 10, bottom 10 and most improved multichannel retailers of...

Best Tools for Commerce Marketing Success

Today‘s commerce marketers use an average of 7.2 marketing tactics in their marketing strategy. In the recent past, this would have required an exhaustive lineup...

15 Clever Ideas To Capture More Customers

In this brave new world of disruptive digital marketing, brands and retailers need to dig deep to make an impression. It‘s a case of...

Feature Resource

The retail CMO’s guide to Christmas 2018

Things are tough in retail right now. Administrations, Amazon, CX, AI, a weak pound...it's a lot. But we’re here to spread some Christmas cheer. The retail...