Resources

Think Big. Think Global. That's the Key Message for Retailers Today The current retail market in the UK is challenging but some retailers are still managing...

‘Content is King,’ so they say. Yet it remains one of the most underestimated and forgotten parameters in the customer journey. Studies demonstrate that...

Now is the time to make those all-important changes to your ecommerce site. Even the smallest tweak to your checkout can have a huge...

What's it about? With labour resource management harder than ever and margins getting tighter, retailers are looking for new ways to find efficiencies and cost...

Retailers are feeling pressure to develop in store environments that enhance customer experiences, stand out from competition, and maximise purchases through insight-driven sales transformation. Download...

Let’s face it: Consumers are now in complete control. If you want to stay competitive, you’re going to have to adapt to ever-evolving buying...

We are witnessing the digitisation of the entire retail ecosystem. While many have long debated whether online or offline will ‘win’ the retail battle,...

State of the connected customer Insights from over 8,000 consumers and business buyers worldwide Customer experience is not a new concept, but it has never been...

Personalising, optimizing, or testing in 2019? This is research to read. The 2019 Gartner Magic Quadrant for Personalisation Engines is here, and Monetate is offering...

"Nearly a quarter (22%) of consumers say the products purchased online rarely meet expectations." Download the e-book What turns today's browsers into buyers? Every retailer and...

We are witnessing the digitisation of the entire retail ecosystem. While many have long debated whether online or offline will ‘win’ the retail battle,...

"Retailers are finally listening to the omnichannel demands of their customers" Special report by Retail TouchPoints and inRiver Top brands are making big investments in blending...

Email marketing campaigns are only effective when messages reach inboxes. By knowing your audience and observing the best practices laid out in this guide, your...

The Ultimate Guide to E-Commerce Personalization Most online retailers would agree that personalization is key to customer retention. But where do you draw the line between...

This webinar, in association with The Chat Shop, identifies how retailers can use conversational commerce to increase conversion and provides actionable tips to get...

Consumers expect brands to meet them wherever they are, offering an experience tailored to their individual needs across the entire shopping journey. Therefore, retail...

We all know the two key aims of Customer Satisfaction Surveys: 👍 Drive actionable responses 👍 Have a consistent volume of responses But why do so many...

Online Retailers' Cheat Sheet for eCommerce in Europe Thinking about expanding your online business into Europe? We don’t blame you. In 2018 alone, cross border...

Multiple sources of data and manual processes cause many time-consuming issues that affect profit. With sophisticated analytics and big data tools you can get...

Salesforce Research just released the third edition of the Small & Medium Business Trends Report, which includes insights from 2000+ small and medium business leaders...