Resources
How third-party logistics suppliers can facilitate operations for fashion retailers
The rise of e-commerce has led to a monumental shift in consumer expectations around choice, delivery speed and price, which has introduced new pressures...
Supermarket Report: COVID-19 & Operational Shifts in Europe
The pandemic is reshaping the grocery retail landscape. Our Supermarket Report delivers key insights on evolving consumer behaviours and looks into sustainable solutions to...
How to be part of the conversation in retail 2021
Following a tumultuous year for the retail industry, retailers and brands have been forced to shift and adapt in order to survive.
The future of retail...
What Gen Z wants from their payments experience
No-one has a crystal ball, but one thing’s for sure: the preferences and expectations of Millennial and Gen Z consumers are going to shape...
The power of visual content
Did you know shoppers are 6x more likely to purchase if a product page has images from social? So imagine if you could pack...
Essential E-Commerce Calendar – July to December
There’s no doubt about it: 2021 has been a year of tremendous change for the e-commerce industry. And with six months left to go, there are...
Build your personalised CX strategy
Are you keeping up with the pace to futureproof your customer services?
Brands are racing to meet the shifts in consumer demand and win customers'...
5 Strategies for Better Store Performance
How can you give your stores the support they need to turbo charge performance as foot traffic and retail sales increase?
Download this free white paper...
Big Book of Experimentation: Retail Edition
Winning experiment ideas from leading retailers
Optimizing cart abandonment, subscription rates, and new delivery services are the keys to success in eCommerce.
Industry-leading retailers use A/B...
Whitepaper: Why Is Clienteling Important
As retailers are welcoming more and more customers back through the doors of physical stores, there is an unprecedented opportunity for the industry to...
Supermarket Report: COVID-19 & Operational Shifts in Europe
The pandemic is reshaping the grocery retail landscape. Our Supermarket Report delivers key insights on evolving consumer behaviours and looks into sustainable solutions to...
The only retail employee onboarding checklist you’ll ever need.
Onboarding, induction, orientation – whatever you call it, there’s no escaping the fact that how you welcome new staff plays a huge part in...
[Study] Do you understand Customer Obsession?
Forrester Consulting asked 261 HQ and Customer facing employees if they understood Customer Obsession.
In the study commissioned by Critizr, they found that customer-facing workers...
[The Times Report] The Future of E-Commerce
Why brands should take direction from channel-agnostic consumers
The pandemic has not only driven more people to shop online but also led to experimentation and...
Rewriting Retail: The power of the humble checklist
Rewrite your Retail playbook.
Are you ready to create a seamless customer experience and empower your front-line employees to take action when it matters...
True impact of Covid-19 on retailers
Retail Ecommerce Fraud & Payments Survey
Last year was turbulent for retail merchants. Physical stores were forced online and ecommerce sales reached new heights. In...
How top retailers are implementing mobile robotics
The Business Case for Collaborative Mobile Robotics
How supply chain leaders are driving down costs, improving accuracy and creating new capacity in the face of...
Making people your CX secret weapon
How do John Lewis, Waterstones and Lush make store staff their greatest assets?
People are happier returning to stores now than they were after the...
Big Book of Experimentation: Retail Edition
Winning experiment ideas from leading retailers
Optimizing cart abandonment, subscription rates, and new delivery services are the keys to success in eCommerce.
Industry-leading retailers use A/B...
UK retail during & beyond a year of lockdowns
Stay at home or shelter in place came to define the term lockdown in 2020, which in the UK started on 23 March 2020...
Feature Resource
How third-party logistics suppliers can facilitate operations for fashion retailers
The rise of e-commerce has led to a monumental shift in consumer expectations around choice, delivery speed and price, which has introduced new pressures...
