Resources
Making people your CX secret weapon
How do John Lewis, Waterstones and Lush make store staff their greatest assets?
People are happier returning to stores now than they were after the...
Big Book of Experimentation: Retail Edition
Winning experiment ideas from leading retailers
Optimizing cart abandonment, subscription rates, and new delivery services are the keys to success in eCommerce.
Industry-leading retailers use A/B...
UK retail during & beyond a year of lockdowns
Stay at home or shelter in place came to define the term lockdown in 2020, which in the UK started on 23 March 2020...
The tech transforming retail marketing teams
Is your team working efficiently?
Our eBook will walk you through the basics of digital asset management for retail product and brand imagery, including:
Effortless organisation -...
The Jewellery & Accessories Top 50 Ecommerce Report
Which Jewellery & Accessory brands are excelling at ecommerce in 2021? In the 2021 Jewellery & Accessories Top 50 Ecommerce Report from Adyen and...
Ecommerce gift card strategy: Learnings from over 50 household name brands
The UK’s gift card market is exploding, with a current value of £6.9 billion. To capture their share of this growing market and reap...
The Crucial Challenges Retailers will Face in the 2020s
Panasonic and WBR Insights Research:
The Crucial Challenges Retailers will Face in the 2020s
At the start of 2020, Panasonic partnered with WBR Insights to find...
The impact of the growing fraud economy on omnichannel retail
The online omnichannel retail boom is here to stay. Consumers have adjusted to the new normal and successful businesses have continued to adapt to...
E-commerce Fraud Prevention – The shortcomings of chargeback insurance
Fraud is becoming more complex and sophisticated as merchants continue to grow their online businesses. To protect and streamline the user journey, online merchants...
How robots are transforming the e-commerce sector
The cost-effective solution to retail fulfilment challenges
The deployment of autonomous mobile robots in warehouses around the globe is transforming the future of the e-commerce...
True cost of Account takeover
How to quantify the risk facing your eCommerce business
For your online business, store accounts represent a stream of future transactions from your most loyal...
Essential Guide to E-Commerce in the US
How to Sell Effectively to US Consumers
Brands and retailers are always on the prowl for lucrative markets to expand to, and many are turning...
A Short Guide To Open Banking For E-Commerce
Professional insights into Open Banking
How can it benefit your business?
Open Banking is a new safe payment solution with lower transaction costs and no risks...
Half the pages on your website are invisible to customers –...
Retail Gazette, in partnership with SEO leaders Botify, delves into how retailers can ensure their business-critical web pages get seen by customers and what...
How to fix failed deliveries for good : Ecommerce Report
Fixing Failed Deliveries
Stamping Out Faulty Fulfilment
The pandemic has accelerated what was an already booming eCommerce market. But with that growth comes certain challenges –...
How much can you save with electronic shelf labels
In the current retail climate, technology has a crucial role to play in improving in-store efficiency and helping keep your sales healthy.
A great example...
Exposing the multi-billion dollar fraud economy
Last year was hallmarked by the unexpected, and cybercriminals profited off of the unrest—driving attempted online payment fraud up by 69% YoY across e-commerce.
Our...
The latest ecommerce consumer trends in 2021
In today’s All-Delivery economy, delivery experience is your most important retention tool. In the most recent Benchmark Report from delivery management technology provider Metapack, you'll find the...
2021 State of the Frontline Employee Workplace Survey Report
Retail is reinventing itself, and frontline employees are the ones making it happen.
What do your retail employees need from you to perform their best...
Home & Garden Top 60 ecommerce report
Research conducted by Fluid Commerce reveals which Home & Garden retailers are excelling at ecommerce, and who is at risk of falling behind.
Download the...
Feature Resource
Making people your CX secret weapon
How do John Lewis, Waterstones and Lush make store staff their greatest assets?
People are happier returning to stores now than they were after the...
