Resources

Today's on-demand consumer mentality means businesses now operate in an ‘always-on’ economy. To meet customer demand for 24/7 access to products and services, businesses...

The Next Step in a Retailer's Digital Transformation Strategy: Workforce Management  A new white paper designed to help retailers understand the benefits of introducing biometric technology...

The Human Touch Unlocking the Power of Conversational Marketing In their latest research iAdvize and Internet Retailing demonstrate how and why retailers should strive to become...

CX isn't a hot topic for nothing, as unlocking your customer's journey through powerful user experiences can bring tangible benefits to your business. We are excited...

Black Friday on autopilot How High volume brands are automating the holidays We asked major high-growth, high-volume retailers how they had wildly successful Black Friday sales...

Holiday Email Lookbook Need a little holiday email marketing inspiration? Start with a look back at what happened last year. To get a firsthand look at...

In their latest report, ShopperTrak provide statistical insight and commentary on shopper behaviour across key European countries during Q2 of 2018. Key findings: Several European...

Things are tough in retail right now. Administrations, Amazon, CX, AI, a weak pound...it's a lot. But we’re here to spread some Christmas cheer. The retail...

How high-volume brands are automating the holidays We asked major high-growth, high-volume retailers how they had wildly successful Black Friday sales last year. They took us...

ONLINE OR IN-STORE? EXPLORING THE SHIFT IN OUR SHOPPING BEHAVIOUR How frequently are people shopping these days? Which channels do they prefer? What’s their motivation? These...

Why 1 In 3 Shoppers Don’t Care If You Call Them By Their Name Shoppers are demanding. With an oversaturation of online and in-store options, any...

In the digital age, consumers expect a customer journey that goes above and beyond. With this in mind, Magento has partnered with Zmags to...

New retail study uncovers the cost of queuing Long queues = £14.3 billion in lost sales Did you know how much long queues were costing your...

In-store retail is making a strong comeback, thanks to new technologies to engage customers, multichannel interactions and enhanced overall shopping experience. Display technologies, real-time...

Report: DOM system implementation doesn’t have to be overwhelming Investment in distributed order management (DOM) systems is now necessary to provide consumers with the convenient...

The results are in… Retail Week reveals the top 30 international retailers The results are in… Retail Week, Planet Retail and Loqate have teamed up...

This time it should be the right move. Not another bolt-on quasi-solution that isn’t powerful enough to do all you want it to do. Our...

The Story of E-Commerce Success: Marketing, Selling, Fulfilling How modern retailers and brands win online After studying and advising e-commerce retailers and brands for over 16...

We’re in the middle of a Workforce Revolution, driven by Millennials in the workplace, powerful mobile technology and our ability to harness big data. Download...

The Ultimate guide to online size and fit recommendation technology. Everything you need to know about fit technology to increase conversions and reduce online returns. DOWNLOAD...

DOWNLOAD THE 10TH ANNUAL SHOPPER STUDY TODAY Did you know that nearly half of customers are still not happy with the customer service that’s offered...

Your Guide to Getting Ahead on the Amazon Marketplace If you’re an online retailer, you’re already familiar with the selling power of Amazon. With more than...

What’s your most profitable channel? For most retailers, it’s email. It’s so effective that for more than two-thirds of marketers surveyed by Sailthru, increasing revenue from email...

Retailer: Seven Best Practices for Protecting Your Most Sensitive Data Download our white paper and learn how retailers can utilize tokenization as part of a holistic...

Essential reading for beauty marketers Your existing customers are your greatest asset. Their loyalty to your brand can help drive new customer acquisition. Find out how...

If you’ve side-lined eBay as an e-commerce channel, or if you’ve let your campaigns gather dust without proactively reviewing them – could it be...

As you plan forward for the year, consider if you are focused on containing costs or growing profits when it comes to labour allocation. The...

New online consumer behavior 2018 study shows why experiences matter Our new ecommerce survey of 1,000 people looks at how consumers are buying online. One...

Tips for agencies & B2B organisations. In this digital world we live in, it’s more important than ever to have an eCommerce platform that works...

OK, we can't. But we don't really have to when it's this important. Attribution may sound dull, buzz wordy and far from sexy, but in...

Running a business in the retail industry can be stressful enough just handling your customers, suppliers and accounts, before you’ve even got to your...

Essential reading for fashion marketers Your existing customers are your greatest asset. Their loyalty to your brand can help drive new customer acquisition. Find out how...

What is a user journey? And why is it important for the modern-day marketer? The user journey is much more than a series of steps...

UK Retailers Unlock The Secrets To Success UK retailers are focused on customer loyalty and marketing channel attribution, and they’re working to blend bricks-and-mortar and...

Bringing you the latest consumer behaviour from across the globe - 2017 Q4 Trends Download Shopper Trends for Q4 2017 → Welcome to the latest Global Shopper...

Your Essential 2018 E-Commerce Calendar Everyone needs a little help staying organised. So, to help you stay on top of all things e-commerce in 2018,...

Looking for new ways to share content with your followers, promote a cause or celebrate? With the vast number of hashtag holidays trending on social...

Conversational Marketing Customer Experience Trends 2018 In 2017, chatbots and artificial intelligence were the key focus in the Tech, eCommerce and Marketing media, so where...

How to Fix Failed Deliveries Don’t panic. It’s easier than you think. 65% of retailers identify failed or late deliveries as the most significant cost to...

2018 Trends: Predictions From Ecommerce Marketing Experts Will robots write our commerce emails? Not yet. Should we finally stop relying on batch-and-blast emails? Yes!...

Corporate investment in artificial intelligence is skyrocketing, forecast to reach $12.5 billion in 2017. Though self-aware, super-intelligent computers still only exist in fiction, applied...

Key insights into retail success stories revealed... Take a moment out of your busy day and see how others are navigating the challenges of delivering...

With so many cart recovery solutions to choose from how do you decide which one offers the options you need? Ask yourself this: Do...

European Shopper Trends Report: Q3 2017 Bringing you the latest consumer behaviour trends from across Europe. Welcome to our latest Global Shopper Trends report, which offers...

How to Unite Teams, Data and Analytics for Future Success CX pros and developers alike are tasked with responding to today’s new advances in technologies...

The average British retailer loses 37,000 baskets a year. All because of something small, something that’s not quite right. The online store doesn’t feel like the...

In a world where people can do all their Christmas shopping from their sofa, how will you entice them to your store? The good news...

83% of UK shoppers say loyalty depends on trust. Do your shoppers trust you? Virtually every retail business understands that customer loyalty is paramount to...

Optimising your manufacturing process can be a difficult challenge, especially if you have a data quality issue. Watch this webinar to learn how Coca-Cola...

85% of retailers say they lose sales because of payments issues at the checkout. Sounds familiar? There's a lot to love about online shopping but it...