Read the latest Screwfix news on Retail Gazette
Screwfix are one of the largest retail companies in the UK supplying the DIY and building trade with tools and equipment. Their first website was launched in February 1999, five months before the company was acquired by Kingfisher plc. Later that year, the company expanded its site in Houndstone, with the opening of a new contact centre employing five hundred people. In January 2000, Screwfix announced a turnover of £58 million, and trading hours were extended to seven days a week.
Screwfix has over 1,200 stores in 10 countries in Europe, Russia and Turkey.
Aiming to be a convenient, straightforward and affordably-priced option for the building and home improvement trade, Screwfix has become a popular and reliable retailer selling all manner of items from power tools to protective work clothing to pipe fittings and specialised parts.
In March 2016, The Retail Week Awards crowned Screwfix as ‘Multi-channel Retailer of the Year’ and ‘Employer of the Year’. They were selected after judges recognised their significant achievements over the last 12 months, including consistently internally filling over 60% of all manager appointments, it’s 24/7 contact centre and giving customer the ability to Click & Collect in as little as 1 minute.
More recently in March 2017, Screwfix was awarded the Retail Week Award for Customer ‘Experience Initiative of the Year’. Screwfix was praised by judges for its ‘Simply Better Service’ initiative, which drives constant customer service improvements across all business channels including in store, over the phone and online.
