// Reiss will improve its delivery and returns offer, extending its next-day delivery cut-off from 7pm and 11pm and expanding its click-and-collect points
// The improved fulfilment offer brings it in line with multichannel leaders, including Next, which took a minority stake in Reiss last year
Reiss is to upgrade its delivery and returns as it seeks to emulate investor Next’s market-leading multichannel offer.
Reiss, which Next took a minority stake in last year, has contacted customers to let them know it is improving its delivery, click-and-collect and returns when it relaunches its website.
Reiss will offer later delivery cut-off times for with customers able to secure next-day slots, which will be offered as standard, on orders made up to 11pm. This is a big improvement on its current 7pm cut off and three to five working days standard delivery service.
The fashion retailer will also expand its click-and-collect service from 50 to 600 collection points nationwide.
Reiss is also overhauling its returns process with immediate refunds offered for online orders returned in store. Currently refunds aren’t issued until items are received back at the warehouse.
READ MORE: Reiss launches its first childrenswear collection
Next is famed for its market-leading delivery and returns. Next took a 25% stake in Reiss, which is led by ex-Next product guru Christos Angelides, in March last year and invested a further £40m in May.
Next boss Lord Wolfson became chairman of Reiss last year, replacing founder David Reiss.
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