// Tesco website crashes as shoppers book Christmas delivery slot
// Those who attempted to book a Christmas delivery slot were faced with an online queue of nearly 300,000 people
Tesco has seen its website crash after customers attempted to book a Christmas delivery slot.
Delivery Saver customers were able to book a Christmas delivery slot from 6am, but some complained the queue was opened before the advertised time, and they were kicked out of line.
Those who attempted to book a Christmas delivery slot were faced with an online queue of nearly 300,000 people this morning.
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Several Delivery Saver customers complained about how they were kicked out of the online queue after waiting hours for their turn.
Tesco’s Delivery Saver is a subscription-based delivery service which allows shoppers to reduce the cost of their supermarket deliveries over the month.
Delivery Saver customers were told they could book a slot from 6am on Tuesday, but several people complained the queue was opened before the advertised time.
Posting on Twitter, one customer said: “I logged on at 5.59 (am) to get ready, only to find over 135,000 in the queue already.”
By 6.13am, users were posting screenshots that showed the queue was up to 180,000 people.
Seriously @Tesco this is twice I’ve now been kicked out of the app and put to back of the queue. What exactly am I paying for with the delivery saver 😡😡😡 pic.twitter.com/VMeRlNa2Mq
— Susan Grierson (@SusanGrierson3) November 15, 2022
@Tesco sat in a queue for nearly two hours from 6am only to get this really really not happy as I needed that slot for Xmas pic.twitter.com/8bgV3zmW8c
— Tootles (@nikyham2) November 15, 2022
Tesco responded to the users by tweeting: “We are aware of the issue and we’re working hard to fix it. In the meantime, we’d recommend using the website to place your order.”
The supermarket said it would be releasing more slots on November 22 at 6am.
A Tesco spokesperson said the website struggled under the sheer number of people logging on rather than any technological problem.
While delivery slots were still available in the days before Christmas, they were disappearing fast, and he urged customers to consider ‘Click and Collect’ as an option for managing festive shopping.
