DIY retailer B&Q has introduced stoma-friendly toilets across its stores, ensuring that its facilities better meet the needs of people living with a stoma.
The upgraded facilities include practical additions such as a hook for clothing or bags, a shelf or flat surface for medical supplies, a disposal bin inside the cubicle and a mirror so the user can see their stoma and bag when changing.
The move comes alongside Colostomy UK’s wider advocacy work to improve toilet provision in retail and other public spaces.
As part of its collaboration with the charity, B&Q is set to launch “stoma aware” training for its customer-facing staff, helping workers to better understand stomas and support those who may need an accessible toilet.
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The DIY chain’s stoma-friendly toilets will be added to Colostomy UK’s listings, making it easier for shoppers to plan visits and find suitable facilities in advance.
B&Q’s director of property Kingsley Mack said: “Shopping should never be stressful because you are worrying about where you can safely manage your stoma.
“By adding stoma-friendly features to our toilets, we want every customer and colleague to feel welcome, respected and confident in our stores. These changes are a simple, practical way to support dignity, ease anxiety and show our ongoing commitment to making B&Q truly accessible for everyone.”
Colostomy UK marketing and campaigns manager Giovanni Cinque said: “People living with a stoma often tell us that a lack of suitable toilets is one of the biggest barriers they face when going out, leading to isolation, cancelled plans and a reduced quality of life.
“B&Q’s decision to adopt stoma-friendly toilets sends a powerful message that hidden conditions must be recognised and accommodated.”
The move comes after M&S became the first high street retailer to launch men’s stoma underwear in September.
The business launched stoma trunks, following on from the success of its stoma knickers range introduced in 2024.
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