Banking glitch affects Tesco’s ‘pay-at-pump’ customers

Natwest and RBS customers have reported further problems with using their bank cards in petrol stations and ATM machines this morning.

The glitch is also said to be affecting transactions at Tesco petrol stations after credit cards were locked.

The issue, which has not affected kiosk payments, meant that many found their cards locked when their Pin failed three times.

Tesco said: “We are investigating reports of problems affecting some of our pay-at-pump services. We apologise to our customers for any inconvenience caused.”

Customer Daz Hooson said on Twitter: “tried to fuel up my car, card not working again! Time to look for another bank maybe?!”

Natwest and RBS are not in retailers‘ good books at present. A survey by IMRG found the sales of nearly half of UK online retailers were affected by a banking glitch on ‘Mega Monday‘ (2nd December.)

The glitch had a huge impact on 2 December – traditionally the busiest online shopping day of the year – with 44 per cent of retailers surveyed saying the glitch had a negative impact on sales. Of those retailers that were affected, the average loss in daily sales was 4.3 per cent, however, one retailer reported sales were down 17 per cent as a result of the glitch.

Neil Sansom, E-commerce Director at Moss Bros said the retailer decided to extend its Mega Monday promotion for a further 24 hours because of the first glitch.

“The RBS banking glitch undoubtedly adversely affected sales and we extended our Mega Monday promotion for a further 24 hours so RBS customers were not disappointed after receiving numerous customer requests,” he said.


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