John Lewis which is currently celebrating its 150 anniversary this year topped a poll as nation’s favourite retailer by industry analyst Columino which surveyed 6,049 consumers from May to July.
John Lewis also topped the poll for favourite home retailer, favourite electrical retailer, favourite online home retailer and best customer service experience. The store was commended on its customer service, quality and innovative products.
John Lewis was previously crowned as best retailer for customer service at last years Verdict Customer Satisfaction Awards.
Columino also revealed that HMV won the title of favourite entertainment retailers after a recent revival in sales. The nations favourite fashion brand went to Sainsbury’s TU which has collaborated with celebrity personality Gok Wan on a number of collections. Sainsbury’s fashion brand recently celebrated its tenth birthday proving to be a hidden gem of the fashion industry.
The successful department store John Lewis plans to open an ‘at home’ shop in Worcester in 2017. It will be located between junctions six and seven on the M5 as part of a new retail scheme. The John Lewis ‘at home’ successfully launched back in 2009 in Poole and there are now 10 ‘at home’ stores across the country. The John Lewis home format focuses on furniture, home technology, electrical and home furnishing accessories. This will follow the opening of a flagship regional department store in Birmingham.
The store will be spread out over two floors with plans to include a café. John Lewis will invest 7 million pounds into the shop, generating more than 100 jobs and boosting local employment. It will allow customers the ability to order a wider assortment from the John Lewis website and there will be several customer online ordering points located throughout the store as well as a click and collect service.
The site at Newtown Road is being developed by Land Securities PLC will create a modern, broader more convenient shopping experience to Worcester.
John Lewis also recently announced that Scottish shoppers could have faced higher prices at the department store if the country had decided to become independent. John Lewis has nine shops, a contact centre and 3,000 partners working in Scotland. It already costs them more to trade in certain parts of Scotland due to regulations and transport costs. DIY retailer giant B&Q also commented on how a ‘yes’ vote could of resulted in the Scots being charged more.