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The Big Interview: Doug Mack and Andy Anson, leaders of Fanatics


Andy Anson pictured with Doug Mack

Towards the end of 2014, Findel spent months courting suitors for its sporting goods arm Kitbag. Sports Direct founder Mike Ashley for example, had been circling the retailer like a shark, but missed the goal entirely when Findel found harmony with US-based sports merchandise specialist Fanatics earlier this year for £11.5m.

At the head of Fanatics sits Doug Mack, a sports enthusiast much like his new partner and President of Fanatics' international operations, Andy Anson. I get to speak to both, and am offered condolences at my support for Wrexham.

So what exactly do you get when two leading licensed retailers come together like jigsaw puzzle pieces? The largest sports merchandise specialist in the world.

“Our businesses are very similar, very aligned and very complimentary,” explains Anson.

“We have an owner who is willing to invest, has access to leading tech, has in house product development capabilities – there are things there that we can instantly leverage and bring into our business,” Anson adds. “We’ll also have scale which means we can do more interesting long term deals and be more innovative in.”

Where Kitbag had the exclusive rights to operate the official online stores for clubs including Manchester United, Chelsea and Real Madrid, Fanatics powers the merchandising websites for National Football League, National Hockey League, Major League Baseball and the National Basketball Association. Now that Fanatics has influence with these European clubs, it has firmly established itself in international sport.

“A major vector is growing our global business together,” said Mack. “The expertise that Kitbag brings in football applies very significantly to the US market, whether it’s merchandise or industry knowledge. We expect huge growth of football in the US market, and to be able to provide a global platform for all of the teams that need a partner to market themselves globally.”

Both retailers place an emphasis on ecommerce, selling mostly through physical stores owned by the teams and businesses they partner with.

“It’s been a very smooth, natural transition,” Doug tells me.

“We’re looking for some quick wins, where the businesses can take things from one another to grow. We have a strong list of easily identifiable things to ensure growth. There’s so many factors in terms of marketing, technology, reporting, managing inventory and because our models are so similar it’s been a quick learning curve. We almost can’t run fast enough because there are so many wins across the business to pursue.”

Mack is confident there’s a winning formula here, which will involve building on Kitbag’s current offering, and is dismissive of the uncertainly that clouded the brand before the sale. Following consistently disappointing financial performances, Kitbag only stood to account for a fraction of Findel’s profits this time last year.

“In order for an ecommerce company to appear confident, it needs to experience consistent double digit growth,” says Mack. “My occupation is looking ahead. If we do a strong job and pursue new opportunities in the market, it should be fairly straightforward to achieve double digit growth.”

This will be easier to do thanks to football, which Kitbag naturally has a strong affiliation with and can be applied very significantly

“The expertise that Kitbag brings in football applies very significantly to the US market, whether it’s merchandise or industry knowledge. We expect a significant expansion of football within the US market, and to be able to provide a global platform for all of the teams that need a partner to market themselves globally.”

Having healthy business relationships with major sports teams is a key aspect of sporting goods retail. The right to sell a team’s uniforms and associated merchandise brings in the fans, after all. Kitbag has relationships with nine Premier League teams, all of which have been “incredibly supportive” of Fanatics, according to Anson.

“The things that are right about Kitbag, they appreciate, but they are very excited about us having an owner who can bring so much in terms of marketing tools and internationalisation, as well as their presence in the USA.”

Anson called the deal a “very rare win-win”, and football fans are not the only ones set to benefit. American sports are becoming increasingly popular outside the US. Certain NFL teams have regular sold out international matches at Wembley stadium, and there are a growing number of ways fans can tune into American channels or watch international matches live.

Together, Mack and Anson have a huge opportunity to globalise sports.

“It’s already happening,” says Anson. “We’re seeing growth in our US partner businesses. They’re some of the strongest partners we have. The coverage of those sports is just intensifying, and on the back of that will come great demand for consumer products.

“This is a really big deal, because social media, smart phones, satellite TV: they are all shrinking the world,” adds Mack. “Traditional US sports are available for streaming in Europe, and popularity is exploding. With Fanatics as a global platform we support the marketing efforts of these teams. We can generate awareness for different clubs through sports and fan gear.  We will be a huge asset to the leagues and the clubs as new fans adopt teams from across the ocean.”

The key areas of focus for Fanatics lie squarely in the US and Northern Europe, according to Mack, though the company also has Alibaba as an investor.

He admitted that Alibaba’s connection to the businesses provides an “interesting opportunity”, but that developments in the “near term” would not be focused on Asia.

“With what Kitbag already does with Asian partners, and with our relationship with Alibaba, there is a lot of room for growth, and we will be in the best position for this. But in the near term, USA and Europe will be our points of focus.”

Anson did weigh in however, that they could “not afford to ignore” such markets, given that their partnerships were so important there.

And what of the competition in the UK and US? Mack is not worried.

“We’re now the number one company in the world in selling licensed sports merchandise, online or offline, in terms of the volumes we do annually. We’re already in a terrific position in the marketplace. We’d only like to build on this position. As things go on we’ll become much more global. We’ve become much bigger in the world of football. We now have an unrivalled global platform for leagues and clubs. Our plan right now is to build on this; to create a household brand for fans.”

Anson and Mack have entered the major league now, with the sole intent to penetrate the wider demand for sports gear and content.

“What’s worked for me in the past is focusing on elements: Fans, clubs and employees,” concludes Mack. I put all of my attention into these. Fans will tell us where we need to go. Partners will let us know their needs for expanding their business. Employees are the constituents who will make the magic happen. There’s no point thinking about rivals or mystery groups.”


Published on Friday 22 April by Philip Gallagher

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