DFS promotes Tim Stacey to CEO as Ian Filby steps down


DFS has announced the appointment of Tim Stacey to succeed Ian Filby as chief executive of the furniture retailer.

After eight years with DFS, Filby will be resigning as both chief executive and a member of the board of directors on October 31.

Meanwhile Stacey, who has been with DFS since 2011 and is currently the group chief operating officer, will officially begin his tenure as chief executive on November 1 after a six month handover period.

Filby will remain with the DFS Group on a part time basis from November 1 until October 31 when he will retire.

During that time, he will also take on the role of chairman of Sofology, leading the continued integration of Sofology into the broader DFS business.

Filby is also reportedly set to become chairman of fashion retailer Joules from August 1, succeeding Neil McCausland.

“Under Ian’s leadership DFS has strengthened its position as the UK’s leading upholstery retailer, broadened its customer appeal through brand acquisitions and partnerships, and created excellent prospects for long-term growth,” chairman Ian Durant said.

Stacey has been credited for leading the omnichannel, supply chain and property transformation of DFS, as well as the successful acquisitions, integration and development of Sofa Workshop and Dwell.

Prior to DFS, Stacey spent 12 years at Alliance Boots – now known as Walgreens Boots Alliance – where he was the multichannel director for Boots.

“Ian has done a superb job over his eight years leading the business, both as a private and public company. On behalf of all of the Board I would like to thank him for his unwavering hard work, enthusiasm and commitment for the benefit of our customers, our people and our shareholders.

“I am excited and feel hugely honoured to be taking on the position of chief executive at DFS,” Stacey said.

“I’m really looking forward to developing our fantastic people and building our business together in the future.

“As chief operation officer, I have hugely enjoyed working with Ian and every single member of the DFS family to further establish our position as the clear market leader and I’m confident that we have many exciting opportunities to drive our business forward.”

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  1. I wouldn’t worry it seems to be a common trait within the group. I have been trying to resolve the issues with a faulty sofa but so far after weeks of trying they have stopped responding

  2. Customer service ZERO! Procedures to resolve complaints, non existent. Being fobbed off when you call, every time. We had a fault with our sofa, Notified DFS in January, engineer arrived February, part arrived to repair the sofa, 15 weeks later!! Engineer then tells us he has been given the incorrect part, so back to square one! I now have the Ombudsman dealing with this issue, lets hope they live up to their name, unlike DFS.

  3. I ma sorry to hear about the problems you are having wit DFS I have been experiencing issues with DFS also. There customer service is not good at all I have sent an email to Mr Stacey the CEO and if this is not resolved I will also be going to the ombudsman. There are several complainants out there and i am unsure how they get away with the service they offer.

  4. I’ve had a sofa set from DFS and complained immediately I got fobbed off and lied to by all their management they even accused me of the damage I stood resolute kept all my correspondence and went down the ombudsman route as the evidence was absolute they after all my evidence a independent furniture assessment advised by them and finally a independent furniture assessment appointed by them awarded me my basic consumer rights to a full refund BUT NOT MY COSTS I THINK THEY ARE BIASED TOWARDS DFS AS ULTIMATELY THEY PAY TOWARDS THEIR EXISTENCE save yourself the time and trouble and take them to a small claims court cos that’s what I’m about to do to get some kind of redress and not be out of pocket.


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