Online video game retailer Gameseek has quietly fallen into liquidation, leaving dozens of customers without products they have paid for.
Over the bank holiday weekend, Gameseek’s website is understood to have shut down, leaving visitors with the message: “Our site is currently under maintenance, we apologise for any inconvenience caused.”
Its Ebay shop had also shut over the weekend, while curious customers were faced with “address not found” messages when attempting to contact staff via email.
Though its official Twitter page has said nothing about its liquidation, and put out its last post on May 3, customers took to the site to reveal letters they had received from Gameseek’s liquidators.
Natalie Ross tweeted the retailer stating she had “received notification in the post today that you’ve gone into liquidation.”
She added that she never received a purchase she had made two weeks ago and had not yet received a refund.
.@GameSeek I've received notification in the post today that you've gone into liquidation. 2 weeks ago I purchased a boxset from you for £28.12. This hasnt arrived & I've received no refund. I will be contacting @eBay_UK to resolve this.
— Natalie Ross (@bibliogeek82) May 10, 2018
Other customers Tweeted pictures of the letter they received from Dow Schofield Watts Business Recovery LLP, confirming that the company had entered Creditors’ Voluntary Liquidation.
Customers who had placed orders with the collapsed company and had not received their orders, were informed they had the right to vote on any insolvency proceedings as creditors.
Bang goes my Detroit preorder pic.twitter.com/PCvO8Mx7KH
— Tom (@automatom) May 10, 2018
The retailer had gained a controversial reputation for its use of “cyclonic deals”. These were heavily discounted offers posted on the retailers Facebook page, that presented customers with a countdown timer when they clicked through.
Its chief executive Stephen Staley told Eurogamer last year: “It’s a loss leader. It’s just a promotion. I am more passionate about gaming than business.
“I am in a very unique position where I own 100 per cent of the company and can do things other companies cannot. I have no-one to report to. No shareholders. No Investors. Ultimately I am extremely passionate about video games.”
I'd feel more sorry for gameseek if their whole cyclonic deals thing wasn't a load of tosh that they kept hammering me with emails about or if they hand't ballsd up my order of The Last Story. It's a shame for any retailer to go but they needed better business practices
— David Parr (@NocturneRose) May 10, 2018