Luxury resale site Xupes has opened the doors to its first bricks-and-mortar store in London’s Royal Stock Exchange.
Xupes source and sell luxury pre-owned handbags, jewellery, watches and art in store and on their site.
The store spans across two floors, the ground floor specially for appointments and consultations.
Xupes’ aim is to change the perception of the pre-owned retail sector and offer customers the chance to physically see all of its stock instead of solely online.
The retailer wants to dispel assumption that only buyers are welcome instore, encouraging all to come in, even just to browse.
“We want shoppers to experience comfort and to feel relaxed because in the retail environment a lot lot of places don’t feel relaxed.” Head of operations Andy Dunn said.
“Even the security guards – for us it’s super important for us have people that are accommodating and friendly because they are the first person you see.”
The business was founded by Joseph McKenzie and his father Frank in 2009, stemming from a love for watches.
Xupes was created to redefine the pre-owned market for luxury by not only offering quality products but a luxury service
“We have the longest returns period, we have a no-quibble warranty that is the longest offered by any competitor, and often we extend that as well.” McKenzie said.
In July the retailer opened its first retail store in Amsterdam as well as a pop-up concession in Dutch department store De Bijenkorf’s back in August.