To say retail has had a tough year would be an understatement, with the consistent back and forth of non- essential store closures, many have needed to pivot how they think about serving their customers.
Read Zendesk’s report on “How customer service in retail has changed forever” in collaboration with Retail Gazette where we highlight brands such as Fortnum & Mason, MADE.COM, New Look and more who have needed to be agile in transforming their CX to accommodate having a larger online presence and keep up with the growing expectations of customers.
Key takeaways:
• Messaging & social media is at the forefront of CX
• The rise of e-commerce in the retail environment
• Enabling teams with the right technology – whilst in store or remote
