CX Trends 2021

Meeting customer expectations is hard right now. Zendesk’s third annual CX Trends Report reveals five top trends that are helping customer experience (CX) leaders set a high bar.

Immerse yourself in our new interactive report where our team of experts looked at the top trends in customer engagement and identified the actionable best practices.

Get the report


  1. Digital customer experience is the essence of any successful marketing strategy,
    this article really gave me a clear overview of how and what is digital transformation and how exactly can companies make sure they implement it in their day-to-day strategy to create a much better cx relationship hence a perfect way to stand alone in a competitive market.
    Looking forward to more of such amazing articles.


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