CX Trends 2021

Meeting customer expectations is hard right now. Zendesk’s third annual CX Trends Report reveals five top trends that are helping customer experience (CX) leaders set a high bar.

Immerse yourself in our new interactive report where our team of experts looked at the top trends in customer engagement and identified the actionable best practices.

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1 COMMENT

  1. Digital customer experience is the essence of any successful marketing strategy,
    this article really gave me a clear overview of how and what is digital transformation and how exactly can companies make sure they implement it in their day-to-day strategy to create a much better cx relationship hence a perfect way to stand alone in a competitive market.
    Looking forward to more of such amazing articles.



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