Forrester Consulting asked 261 HQ and Customer facing employees if they understood Customer Obsession.
In the study commissioned by Critizr, they found that customer-facing workers were better able to articulate customer-obsession and what it means to the business (56%) compared to HQ workers (47%).
Download your copy to see the top priorities of our respondents for CX and understand what, or who, comes before tools, technologies, or processes.
