Everyone knows that a good customer experience is vital to building lasting loyalty. But did you know that 40.5% of online retail shoppers are very likely to go to the competition if they feel you’re no longer trustworthy?
Riskified has partnered with PYMNTS to complete a survey on grocery and retail consumers. Discover the results in our Satisfaction in the Age of eCommerce report and learn:
- What impact a customer’s satisfaction has on their trust level
- How trust helps you retain your customers and improve your CLV in the long run
- What actions you can take to keep your customers happy and confident – hint: it has to do with ensuring their data is safe!
Get your free copy today to start building lasting relationships with your customers.