Missguided halts online orders amid a raft of customers complaints

Missguided website down
Missguided website is not taking orders
// Missguided’s website and app is no longer taking orders
// Administrator Teneo had been operating the website until Frasers Group takes it over in eight weeks, however a site maintenance message has now taken over the homepage

Missguided has halted orders on its website and app as customers complain about delayed deliveries and refunds.

The online retailer, which was bought out of administration by Frasers Group last week, had been trading throughout its collapse, however, today a website maintenance message takes over the homepage.

It reads:” Our maintenance pixies are currently working their magic on the site.
We’ll be back with you soon, in the meantime check out our blog or get help on an existing order through our customer care team.”

However, when customers click to the Customer Care link they are taken through to an error page.

Missguided customers are directed to an error page instead of Customer Care
Missguided customers are directed to an error page instead of Customer Care

Teneo, which was appointed as administrator for Missguided last Monday, is overseeing the fast fashion retailer’s operations for the next eight weeks, at which point Frasers Group will take over and run Missguided as a stand-alone brand.


READ MORE: What’s next for Missguided under Frasers Group?


The site outage comes as amid a raft of customer complaints over missing orders and delayed refunds on social media.

Missguided collapsed last week after it was hit hard by supply chain issues. Mike Ashley’s Frasers Group swiftly snapped up the retailer for £20million last Wednesday.

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2 COMMENTS

  1. Placed order.. never been delivered but money taken on me. How can a company take peoples money and not deliver goods.. this is fraud. If the company knew they could not deliver then they should not ne taking peoples money. If someone did this in the street it would be theft. But big company’s can do whatever they want.. if they recieved 100,00 thousand orders of just 10 pounds with no intention of delivering them orders then they just stile 1 million pounds… my order was a lot more than 10 pounds BTW. Disgusting but I bet the owners are on a beautiful beach in there mansion while working people who order a outfit for the one night out every 6 months because they have to feed there children ate left out of pocket..

  2. Bought my daughter bridesmaid dress 28th may. I get married in two months. They took my money day before they went into trouble. No confirmation. Nothing. But took my money. Shocking. Day before. Doesn’t look like I’m getting either. As no wrrr to complain too.

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