// Missguided’s website and app is no longer taking orders
// Administrator Teneo had been operating the website until Frasers Group takes it over in eight weeks, however a site maintenance message has now taken over the homepage
Missguided has halted orders on its website and app as customers complain about delayed deliveries and refunds.
The online retailer, which was bought out of administration by Frasers Group last week, had been trading throughout its collapse, however, today a website maintenance message takes over the homepage.
It reads:” Our maintenance pixies are currently working their magic on the site.
We’ll be back with you soon, in the meantime check out our blog or get help on an existing order through our customer care team.”
However, when customers click to the Customer Care link they are taken through to an error page.
Teneo, which was appointed as administrator for Missguided last Monday, is overseeing the fast fashion retailer’s operations for the next eight weeks, at which point Frasers Group will take over and run Missguided as a stand-alone brand.
READ MORE: What’s next for Missguided under Frasers Group?
The site outage comes as amid a raft of customer complaints over missing orders and delayed refunds on social media.
Erm so what’s actually going on with @Missguided, I read they were bought out but still no communication about an order I made? Am I ever gonna get it lol? 🙃
— Cassie Walker🦋 (@__CassieWalker) June 6, 2022
@Missguided_help I returned my order on the 23rd May and I still have not had a refund despite it being delivered back to you?????
— Kat Clarke (@kxt_clarke) June 6, 2022
@Missguided Wheres my order that I placed in the 27th May? There isn’t any link to contact customer care.
— Ashlee (@Ashlee79495176) June 6, 2022
Missguided collapsed last week after it was hit hard by supply chain issues. Mike Ashley’s Frasers Group swiftly snapped up the retailer for £20million last Wednesday.
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