With customer expectations already high and continuing to rise, brands and retailers must provide a search experience that provokes a rich contextual dialogue, guiding shoppers in a conversational experience that understands shoppers’ intent while respecting their privacy.
How can brands maximise their search experience at the same time as helping shoppers effortlessly find what they want? Empathy.co maps customer queries collectively and anonymously, without tracking shoppers or storing any personally identifiable information.
The privacy-first approach by Empathy.co helps customers seamlessly explore and discover new products. Their advanced tooling empowers merchandisers to truly own the search solutions, with features like customised tags generated from search trends and popular products.
Search is a dialogue based on consumers’ needs, wants and inspirations, and the approach to fulfilling these desires. Empathy.co presents features that make way for an empathetic and efficient search experience.
Search continues to evolve and become more human. Are you keeping up?
How to Boost your eCommerce with Search as Human Conversation
