You’re doing great (but you could be better!)
How smart scheduling and employee engagement can give luxury retailers the edge
The luxury retail sector remains strong despite the downturn, with a worth of over €1.15 trillion*. However, luxury retailers share the same staffing and engagement challenges as the rest of the industry. It is crucial for them to have effective people strategies to handle consumer peaks and ensure motivated employees who embody the brand experience.
The retail industry excels in employee engagement. Our study shows that retail workers feel valued and would recommend a career in the industry. Job satisfaction and retention are rising, resulting in customers receiving excellent service consistently.
Yet there are still plenty of factors affecting retail staff that would benefit from more care and attention:
- How much choice do employees have over the hours they work?
- Are they stressed due to understaffing?
- How much notice do they have of shift changes, and are they able to swap shifts when they need to?
Employees being the embodiment of your brand has never been truer; apps like ours, that can provide task management alongside scheduling, provide staff with unprecedented levels of company and product information via the phones in their pockets. Hanging onto great people, and ensuring shifts are properly staffed, therefore becomes even more vital.
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