B&Q apologises for ‘White Supremacy’ books in product listing

B&Q, a Kingfisher company
Home & DIYNews

B&Q has issued an apology after books titled “White Supremacy” appeared in a product listing on its website.

The two books were included in an image for radiator covers on the DIY retailer’s webpage.

The photo was spotted by online customers, who were left shocked by the image.

B&Q said the product was offered for sale by a third-party seller, which had now been suspended.

The company has since taken the listing down from its website, Sky News reports.

According to Metro, B&Q is “actively reviewing” its screening process after it missed the photo, which caused backlash online.


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A spokesperson for the company said: “We deeply apologise for the offence this may have caused from a product that was offered for sale by a third-party seller.

“B&Q is committed to creating an inclusive place for our colleagues to work and our customers to shop, and in this instance, this product was not picked up by our screening process.”

They continued: “We can confirm we suspended the seller and removed the product, and all images associated with it, from diy.com as soon as we became aware of the content.

“We are actively reviewing our screening process to prevent this happening again, as we are committed to maintaining a respectful and inclusive online environment.”

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B&Q apologises for ‘White Supremacy’ books in product listing

B&Q, a Kingfisher company

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B&Q has issued an apology after books titled “White Supremacy” appeared in a product listing on its website.

The two books were included in an image for radiator covers on the DIY retailer’s webpage.

The photo was spotted by online customers, who were left shocked by the image.

B&Q said the product was offered for sale by a third-party seller, which had now been suspended.

The company has since taken the listing down from its website, Sky News reports.

According to Metro, B&Q is “actively reviewing” its screening process after it missed the photo, which caused backlash online.


Subscribe to Retail Gazette for free

Sign up here to get the latest news straight into your inbox each morning 


A spokesperson for the company said: “We deeply apologise for the offence this may have caused from a product that was offered for sale by a third-party seller.

“B&Q is committed to creating an inclusive place for our colleagues to work and our customers to shop, and in this instance, this product was not picked up by our screening process.”

They continued: “We can confirm we suspended the seller and removed the product, and all images associated with it, from diy.com as soon as we became aware of the content.

“We are actively reviewing our screening process to prevent this happening again, as we are committed to maintaining a respectful and inclusive online environment.”

Click here to sign up to Retail Gazette‘s free daily email newsletter

Home & DIYNews

Leave a Reply

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Fill out this field
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