M&S is reviewing its Sparks loyalty programme after a bumper Christmas trading period.
CEO Stuart Machin explained the retailer “needs to rethink Sparks over the short, medium and long term”.
M&S’ well-respected food marketing boss Sharry Cramond has now taken on the additional responsibility of Sparks.
Machin said that the retailer’s festive 12 days of Sparks initiative “resonated well” with customers, but added “whether I like it is a different matter. I’d much rather we focus on quality, style and value”.
The M&S boss also ruled out launching member pricing via Sparks, like many of its rivals including Tesco, Sainsbury’s, Morrisons and The Co-op have done with their loyalty programmes.
“We know our customers would much rather have great products at everyday trusted prices. I’m quite stuck to that, because that’s what our customers tell us,” Machin added.
Loyalty schemes have been an important factor in grocery retail, and Sainsbury’s boss Simon Roberts this week said that Nectar Prices “powered” its stellar Christmas trading.
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Machin’s comments come after M&S emerged as the big grocery winner over the festive period.
The retailer posted a better-than-expected 8.1% rise in like-for-like sales in the 13 weeks to 30 December, driven by market-leading growth in food and a strong performance in womenswear.
M&S food sales rocketed 10.5% to £2.3bn, up 9.9% on a like-for-like basis, while clothing and home revenue jumped 4.8% to £1.2bn.
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4 Comments. Leave new
It’s time to think hard for shoppers on a lower income. To have a treat from Marks makes their day. Even a muffin
Come on Marks don’t be greedy
Thr Sparks system is great. Leave it alone. Money is donated to a charity of one’s choice, dementia is a chosen one, and the money back vouchers brilliant. Unless you can make it better then forget it. If it’s not broke don’t change it.
Why can’t M&S not issue a new sparks card I lost mine and I find it difficult to do it on line I am in my 80s. I shop quite a lot in M&S. .
Its simple to apply online and get a digital version you can add to your wallet. No need for a physical card