West End festive footfall rises despite spending decline

West End
General RetailNews

Festive footfall in the West End nudged up despite spend falling, according to the New West End Company.

Shoppers rose 3% year-on-year while spend decreased 1%, the firm reported as UK consumers watched their pennies.

Domestic spend dropped 8% year-on-year over November and December, while international spend rose 7% by comparison.

Overall domestic spend in November fell 14%, peaking during Black Friday weekend as shoppers sought out deals.

International spending for the month rose was up just 1%, while footfall as a whole remained in line with 2022 figures.


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By comparison, visitors to the West End climbed 5% year-on-year in December, although overall spend was up just 2% – despite international shoppers spending 13% more.

Domestic spending peaked on 22 December, while Boxing Day saw the highest level of international spend for the year, making it 12% above 2022.

New West End Company CEO Dee Corsi said: “It is clear that the West End has lost none of its appeal as an iconic festive destination. Despite this, spend growth has slowed, with the marked decrease in domestic spending a particular cause for concern.

“It is not only domestic consumers feeling the squeeze either – in 2024 retail and hospitality businesses must account for a costly end to business rates relief, and the imminent increase to the national living wage.”

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Festive footfall in the West End nudged up despite spend falling, according to the New West End Company.

Shoppers rose 3% year-on-year while spend decreased 1%, the firm reported as UK consumers watched their pennies.

Domestic spend dropped 8% year-on-year over November and December, while international spend rose 7% by comparison.

Overall domestic spend in November fell 14%, peaking during Black Friday weekend as shoppers sought out deals.

International spending for the month rose was up just 1%, while footfall as a whole remained in line with 2022 figures.


Subscribe to Retail Gazette for free

Sign up here to get the latest news straight into your inbox each morning 


By comparison, visitors to the West End climbed 5% year-on-year in December, although overall spend was up just 2% – despite international shoppers spending 13% more.

Domestic spending peaked on 22 December, while Boxing Day saw the highest level of international spend for the year, making it 12% above 2022.

New West End Company CEO Dee Corsi said: “It is clear that the West End has lost none of its appeal as an iconic festive destination. Despite this, spend growth has slowed, with the marked decrease in domestic spending a particular cause for concern.

“It is not only domestic consumers feeling the squeeze either – in 2024 retail and hospitality businesses must account for a costly end to business rates relief, and the imminent increase to the national living wage.”

Click here to sign up to Retail Gazette‘s free daily email newsletter

General RetailNews

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