M&S has issued an apology after a technical glitch left customers across the UK unable to use contactless payments or click-and-collect services over the Bank holiday weekend.
The retailer responded to mounting frustration from shoppers on social media who were unable to pay using contactless methods or collect their online orders — with several reporting the issue had persisted since Saturday (19 April).
M&S reassured shoppers that its technical teams are currently working to fix the issue, with the hope that it will be fixed before too long. although it is unknown how long this will take.
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Shoppers reported queues in-store, cancelled café visits and an inability to use gift cards or return items.
One customer said: “I’ve tried to return some clothing to the Camden store and have been told that your WiFi has been down company wide since Saturday so I can’t return them.”
Another added: “When you drive 20 minutes for breakfast at the cafe but there’s a company wide issue, contactless isn’t working and they decide to close the cafe.”
The exact cause of the technical issues has not been disclosed. M&S said its teams were working to restore full functionality, but has not yet confirmed if the problems have been fully resolved.
This is the second major tech-related issue M&S has faced in the past year. Back in May both its website and app were taken offline for several hours following a third-party service failure.
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