Pets at Home has reported a 0.8% increase in consumer revenue across the Group.
In a trading statement released today, 28 January, the business reported revenue of £472m for the third quarter (Q3) of full year (FY) 2026>
Retail revenue was down 1.1%, despite “positive volume growth across food and accessories”.
Q3 also saw “sequential improvement in growth during a period where we invested in our relative price position”, said the business. Online remains the fastest growing channel, delivering low teens growth throughout the quarter.
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However, the decline was offset by a 5% revenue increase in the company’s Vet Group division, with growth in its Care Plan service.
“Q3 retail transactions were broadly flat,” said the financial statement.
“Retail consumer satisfaction remains high, increasing 3pts [compared to] Q3 last year, led by improvements in value for money, colleague service and availability.”
The business said subscription sales remained a strong growth area, representing 15% of consumer revenues. While 5% of Pets Club members have an Easy Repeat subscription, with more than 50% of Vet clients having a Care Plan.
Interim executive chair Ian Burke said: “Our dedicated pet care colleagues and veterinary partners helped us to deliver a solid Q3 performance, which will enable us to achieve an FY26 underlying PBT outcome in line with consensus expectations.
“I’m pleased to report continued strong performance in our Vet business and sequential improvement in Retail, as we continue to implement our Retail Turnaround Plan. One of our key early actions as part of this plan included investing in our customer offer, reducing the price of over 1,000 products by an average of 12%, ensuring our customers know they can trust us to provide great value for them and their pets.”
He added: “With a new CEO and CFO joining in spring, our focus for the remainder of the year is on building momentum behind our four turnaround plan priorities of Price, Product, Cost and Execution, to deliver our FY26 plan and to return our Retail business to sustainable sales and profit growth.”
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