John Lewis Partnership weekly sales plunge 28.4% amid tough comparisons

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John Lewis Partnership sales plunge 28.4% in week before Black Friday
John Lewis Partnership had touch comparisons to last year, when Black Friday weekend feel at an earlier date.
// John Lewis Partnership’s overall sales plunge 28.4% for the week ending November 23
// Waitrose weekly sales slip 1.3%
// John Lewis weekly sales plummets 43.3%

John Lewis Partnership’s sales took a major hit last week as consumers held back their spending at its department store chain in anticipation for Black Friday weekend.

For the week ending November 23, overall sales for the parent company of John Lewis and Waitrose plunged 28.4 per cent year-on-year, from £380.03 million down to £272.20 million.

For the year-to-date, the partnership said sales have so far declined two per cent year-on-year.


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For John Lewis on its own, total sales plummeted by 43.3 per cent for the week – but the department store insisted its performance still exceeded expectations thanks to the scheduled launch of Black Friday deals towards the end of the week.

It said sales were up 30 per cent compared to the week before Black Friday last year, which fell earlier in the month of November.

Nonetheless, sales figures for the week for its fashion department were down 42.4 per cent.

Electrical and home technology sales fared worse with a plunge of 55.9 per cent for the week – although John Lewis highlighted it had tough comparisons against last year’s Black Friday promotions during the same weekly period.

Meanwhile, home sales were down 14.7 per cent, with customers continuing to shop for Christmas products with overall festive sales up 5.7 per cent.

Stablemate Waitrose performed much better, with total sales only declining by 1.3 per cent excluding fuel compared to the same week last year.

The grocer recorded a 1.2 per cent dip in ambient product sales, chilled and fresh food sales declined 1.9 per cent and home but general merchandise sales surged 7.7 per cent.

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9 COMMENTS

  1. JOHN LEWIS STAFF WHEN YOU PHONE UP TO COMPLAIN ABOUT THE SERVICE ARE SO RUDE THEMSELVES THAT I AM NOT SURPRISED THERE LOOSING MONEY. WHEN I HAD A PROBLEM WITH A MICROWAVE I BOUGHT FROM THEM WHICH WAS STILL INDEER GUARANTEE. AFTER WAITING FOR HOURS AND PHONING 18 TIME I WAS SO STRESSED AND THEY COULD NOT CARE LESS KEPT ME HANGING ON THE PHONE AND HAD THE CHEEK TO TELL ME I HAD TO PHONE THE COMPANY THAT MADE THE MICROWAVE AS THE EXTENDED 2 YEAR GUARANTEE HAD NOTHING TO DO WITH THEM. I THOUGHT CURRYS WERE BAD BUT NOTHING LIKE JOHN LEWIS. THERE CUSTOMER SERVICE IS THERE DOWNFALL. I WILL NEVER SHOP THERE AGAIN

  2. Just a gentle word of advise, typing in capital letters can be perceived by the audience as very aggressive. I may be off the mark here but guessing your attitude towards the customer service staff may have resembled a not dissimilar tone, leading me to suspect their attitude was a natural response to your aggression.
    Try to express yourself in a measured and polite way, whilst putting your argument forward in a strong way.
    It’s a simple skill but not everyone is programmed to adapt, give it a try

  3. Try smothering the customer service staff with kindness, it’s amazing just how impactful it can be! Treat them well and it’s odds on you will be rewarded with excellence. It’s not about trying to WIN, it’s about working together.

  4. Mrs Gore This site is predominantly aimed as those working in the retail sector and are expecting interesting and insightful comments in response to published articles. Perhaps you would have received a more favourable response if you had posted of consumer rights website such as Watchdog.

  5. It’s no surprise that a business that is infamous for being over priced should surcome to the current climate. Their bosses are so out of touch with consumers that it’s inevitable that they will join the companies that have gone into administration. Bad service and prejudice environment always is a recipe for disaster.

  6. Unfortunately I went to a John Lewis store today to purchase three items with a value of over £300 and came away with none because they were not in stock. I like to look at what I buy hence the visit to the store. Have since bought one of them from John Lewis on line and the other two elsewhere.

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