John Lewis Partnership weekly sales tumble 2.9%

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John Lewis Partnership weekly sales tumble 2.9%
Sales at John Lewis on its own were down 2.9% amid the third and final week of the Clearance campaign.
// John Lewis Partnership’s overall revenue declines 2.9% in week ending January 18
// Waitrose weekly sales down 2.9%
// John Lewis weekly sales drops 2.9%

John Lewis Partnership has recorded a decline in weekly sales as the typical lull in the third week of the new year took its toll on both of its retail brands.

For the week ending January 18, overall sales for the parent company of John Lewis and Waitrose dropped 2.9 per cent year-on-year, from £205.35 million to £199.45 million.

The year-to-date figure remains unchanged from last week, with sales slipping 0.5 per cent. There is one more week remaining in the current financial year of the company.


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Sales at John Lewis were down 2.9 per cent amid the third and final week of the department store chain’s Clearance campaign.

Home sales were particularly impacted in the week, down 9.3 per cent, as John Lewis sold through many lines to clear space for spring/summer 2020 products.

Fashion sales were down 2.8 per cent overall at the department store, again due to lines sold through in Clearance although menswear sales were up 7.3 per cent.

Electrical and home technology sales were up 1.4 per cent, boosted by positive sales of computers due to new product launches and Windows 7 reaching End of Life, which led to customers upgrading their existing devices.

At stablemate Waitrose, total sales excluding fuel were down 2.8 per cent for the week.

Warming dishes like pies and traditional ready meals saw strong sales, along with flowers and plants as shoppers brightened up their homes and gardens with winter blooms.

However, overall the grocer said ambient sales decreased 3.3 per cent, chilled and fresh food sales declined 2.5 per cent, and home and general merchandise sales dropped 7.1 per cent.

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6 COMMENTS

  1. John Lewis’ aftersales and customer service have been shockingly bad for well over a year now, losing them their only real USP.

  2. Click & collect can go wrong but it’s not actually the call centre / advisors fault and as I have worked as a John lewis call centre advisor I know that most that I worked with would do whatever they could to solve a customers problem so don’t tar them all with the same brush they are doing what they can within their limitations.
    As for deliveries you have to be ready to expect the unexpected it’s not normally the delivery men at fault what customers do not think about is road conditions accidents etc it’s not normally down to John Lewis being at fault

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