// Tesco apologises as both its website and app crash
// Consumers have been left unable to book or amend existing deliveries
Tesco has issued an apology after its website and app crash, with shoppers unable to order goods and track deliveries.
Thousands of shoppers have been left frustrated as Britain’s biggest supermarket’s website and app remain down for a second day.
A Tesco spokesperson said: “Since yesterday, we’ve been experiencing disruption to our online grocery website and app. An attempt was made to interfere with our systems which has caused problems with the search function on the site. We’re working hard to fully restore all services and apologise for the inconvenience.
“There is no reason to believe that this issue impacts customer data and we continue to take ongoing action to make sure all data stays safe.”
Tesco, which receives 1.3 million online orders every week was met with angry customers taking to social media to air their grievances.
@Tesco #tesco #tescohomedelivery #tescositedown So you’ve been hacked? Sure looks like it. Silence from you re the cause. Should we cancel our credit cards? Can we expect to find our details leaked to God knows who? What the hell is going on Tesco!! It’s been over 24hrs now!
— Sergeants Nip and Twig (@NipRussell) October 24, 2021
Tesco tweeted on Saturday: “We’re experiencing an issue with our website and app and are working hard to get things back up and running. We apologise for any inconvenience.”
On Sunday morning, the retailer then tweeted: “Our IT teams are doing their best and will have the website and app working as soon as possible. At the moment, we don’t have any updates or a timeframe as to when we can expect this to be. I am really sorry. TY – Cameron”