Fulfillment refers to everything that happens between the moment an order has been placed by a customer and the moment they receive the product. This includes the picking, packing, delivery of those products, but also tracking orders, handling returns and providing customer support.
The rules of the game have changed, and it is delivery that often has the final say on where consumers spend their money. Post purchase, bad fulfillment is a fantastic way to lose customers. According to Ipsos, 85% of consumers will never return to a site if they’ve had a bad delivery experience.
This is a sensitive subject of interest for marketplaces, being a platform where they have thousands of online businesses – sellers, vendors, merchants – that are facing this logistical challenge, as they transact and sell products to their end customers.
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Are you a marketplace, and are looking to implement a fulfillment solution to improve the day-to-day logistics operations of your sellers? This white paper will help you set your fulfillment strategy to improve the performance and sales of your marketplace!
Learn how fulfillment helps you:
- Increase your sales transformation rate
- Achieve a higher repeat purchase rate
- Raise your NPS (Net Promoter Score) and customer satisfaction
- Boost your marketplace’s GMV (Gross Merchandise Value) sold
More information about the white paper:
- What are the 3 fundamental assets needed to operate a fulfillment service
- Fulfillment-as-a-service for marketplaces:
– What does it mean?
– What are the services and assets included in this comprehensive service?
– What different business models can be put in place? - Understanding the multiple integration options for marketplaces with a fulfillment partner
- The Marketplace point of view: Discover why Adeo, 3rd largest European DIY company, decided to outsource fulfillment and chose Octopia Fulfillment as their partner
The full guide “How to master order fulfillment for online marketplaces?” Can be downloaded here: Download Now
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