Asda has issued an apology as some staff are still left waiting for their pay to be corrected after thousands of hourly workers were hit by a payroll glitch last week.
Workers complained to Retail Gazette that despite the issue being identified last week, they were still out-of-pocket, with some unable to pay their bills.
One employee said yesterday: “6 days in and my pay has still not be sorted it’s a disgrace!”
Another said: “Missing £827 from my wages. Rent direct debt has been declined. Management haven’t got a clue what to do. Surely this is illegal. Cannot contact HR directly as have to go through store managers. I’m just going round in circles. Angry, upset and ashamed at having to tell my landlord that I can’t pay my rent due to Asda not paying me!”
A third worker wrote: “£450 missing from mine, getting told I will only receive £227 due to a 32% tax having to be put on.”
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A spokesperson for the supermarket said: “While the majority of Asda’s 150,000 colleagues were paid correctly this month, we know there have been discrepancies for some hourly-paid colleagues.
“We sincerely apologise to those affected and want to reassure them we are proactively resolving this issue by making additional payments as soon as possible.”
The payment error, which emerged over the weekend, comes as Asda updates its IT systems as it transitions away from its former owner Walmart’s systems.
An Asda spokesperson said over the weekend that it had identified a “potential problem with holiday pay that could have resulted in a pay discrepancy for some hourly paid colleagues” after it introduced a new HR system.
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