Frontline workers are the backbone of the retail industry. Yet, despite this demographic’s influence over the investment and satisfaction of your customers, they’ve been woefully left behind when it comes to learning and development.
Ensuring frontline staff are well-trained, motivated, and equipped with the necessary tools is vital for any retail business, regardless of sector or size. So why aren’t we making this a reality?
In Retail Gazette and Axonify’s latest report, we dig into what frontline workers really need to succeed, why many tools simply aren’t fit for purpose, and those vital elements that really move the dial when it comes to frontline development and engagement.
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