Lower-performing employees at Asda will undergo additional training as the retailer looks to improve its customer service ratings.
The supermarket chain, which is in the midst of a turnaround, will look at how quickly workers can pack orders for home delivery and whether they are picking the correct products or making appropriate substitutions, The Telegraph reported.
The lowest-performing employees in the retailer’s home shopping team will be given extra training to make them work more efficiently.
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It is understood that one in five workers may be asked to participate in the training courses. It has similar programmes in place for its delivery drivers.
A spokesman for Asda told the publication: “This proposal to introduce additional coaching to our home shopping colleagues will provide an opportunity for us to engage earlier with colleagues to understand any concerns that they may have or support that they require to help them excel in their roles and deliver outstanding service to our customers.
“This proposal would not introduce any additional targets for our colleagues and does not replace the performance improvement processes we already have in place.”
The news comes amid a wider productivity push across the grocery sector. It was reported last week that Morrisons is limiting access to its stockrooms for some store employees under its turnaround efforts.
The supermarket told workers it was imposing new restrictions to ensure it had “the right colleagues in the right place to deliver the best service to all customers”.
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