Sainsbury’s is working to address a problem with card payments made involving card companies Visa and Barclays, which was affecting shoppers’ ability to pay for online grocery orders.

The supermarket giant is working with Visa and Barclays to resolve the problem, following various customers reporting that their card payments had failed, Sky News reported. 

Sainsbury’s ruled out a cyberattack being behind the issue, and claimed that its app and website were working normally, with no direct impact on shoppers.

A Sainsbury’s spokesperson told Sky: “We’re working with one of our payment providers to resolve a temporary issue processing some payments for our Groceries Online service.

“We continue to deliver orders for customers and our website and app are working as normal.”

Visa said: “Visa systems are operating normally. We are working with our partners to help them investigate.”

A Barclays spokesperson added: “We are aware that due to a limited technical issue, some customers have had payments for online orders, where retail deliveries are due today, declined.

“This is specific to online orders where payments are due upon delivery. Cards used in-store, all other online purchases, or any orders made from today are not affected and customers can use our app, online banking and other payment methods as normal.

“We are working with payments partners to resolve the issue as quickly as possible. Customers should not retry payments in the meantime. We are very sorry for the inconvenience this has caused.”

Sainsbury’s, Visa and Barclays have been approached for comment.

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