Asda is outsourcing its store security to facilities services Mitie, amidst rising crime.
The facilities management business has obtained a new multi-year security contract with Asda, to deliver services across more than 1,100 locations nationwide including Asda superstores, supermarkets, living and express stores.
Mitie is set to support Asda in “transitioning to a data-driven, outcome-focused security model” which “places the safety of both customers and colleagues at the forefront,” the company said.
Key features of the initiative include flexible guarding, which enables security resources to be allocated to the locations most in need, and the introduction of store detectives to implement targeted strategies against theft, based on data and insight.
The grocery giant’s stores will also be connected to a dedicated 24/7 central operations hub, providing remote monitoring services across the estate.
Under the contract, over 2,000 Asda security guards are set to transfer to Mitie.
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The contract builds on Mitie’s existing relationship with the supermarket, having already provided security across Asda’s logistics estate since July 2019.
Asda chief commercial officer non-food and retail Liz Evans said: “Like many retailers, we have seen a sharp rise in retail crime, with more than 30,000 incidents of verbal abuse and physical assaults recorded in our stores last year.
“The safety of our colleagues and customers is our absolute priority, and we are taking decisive action to strengthen protection across our estate.”
She continued: “We are investing in a partnership with Mitie to implement a comprehensive, professionally trained and technology enhanced security presence in our stores.
“This includes SIA licensed security guards, undercover detectives, rapid response units and dedicated teams for higher risk locations, all supported by a 24/7 central operations hub to ensure swift, coordinated action whenever it’s needed.”
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