French based logistics giant Norbert Dentressangle (ND) fought off competition from five other firms this week to secure a major supply chain contract with department store chain House of Fraser.
The new five-year deal will make ND responsible for all of House of Fraser‘s multichannel supply chain fulfilment, an operation which involves the handling of more than 140,000 SKUs and several million items ordered each year.
ND will manage the retailer‘s 510,000 sq ft e-fulfilment site in Milton Keynes, taking receipt of goods from House of Fraser‘s National Distribution Centre as well as being responsible for order picking, marshalling, packing, despatch and returns.
Mark Holland, House of Fraser‘s Supply Chain Director, said: “I am very excited at the prospect of working with the team at Norbert Dentressangle to ensure that we have the platform to support the exciting growth plans House of Fraser has for its multi-channel offer. Norbert came through a very exacting process and are here on merit. ”
House of Fraser places heavy emphasis on its multichannel offer having been the first retailer to launch stores specially designed to just cater for click & collect orders and it has ambitious growth plans in this area over the next five years.
Earlier this week ND posted trading result showing that its revenues over the 12 months ending December 31st 2011 rose 5.6 per cent on a like-for-like basis and the firm expects to report a growth in operating profit when its full-year results are published.
Responding to the results, ND CEO François Bertreau said: “Norbert Dentressangle maintained a healthy rate of growth throughout the year and posted a sharply higher 2011 consolidated revenue of €3.6 billion (£2.99 billion).”
