John Lewis to trial click-and-collect at Co-op stores

John Lewis Co-op
// John Lewis trialling click-and-collect with Co-op stores
// Trial phase to start next week at 5 Co-op stores across the country
// If successful, John Lewis will roll it out to more Co-op stores

John Lewis is set to trial a new delivery option by allowing customers to pick up online orders from Co-op stores.

The first phase of the trial will launch next week across five Co-op stores in London, Manchester and Nottingham.

Co-op head office staff have already had access to the click-and-collect service at a sixth outlet in Manchester’s Angel Square.

Eva Cullen, head of customer fulfilment operations at John Lewis, said the service would rolled out to more locations if the trial is successful.

“Our click and collect service is growing in popularity every year as our customers benefit from the ease of being able to pick up their order at a time and place which is convenient to them,” she said.

Co-op innovation director Mark Pettigrew said: “It is all about creating ease, convenience and choice for today’s time-pressed shopper.

“This is an exciting development. Innovations and new technologies are driving a number of initiatives and creating value in our communities through increased offers and services for our members and customers.”

It’s not the first time John Lewis has partnered with other retailers for their click-and-collect service.

It already offers the service across all of stablemate Waitrose’s stores, and has partnered with northern supermarket Booths to offer collection at eight branches.

Click here to sign up to Retail Gazette‘s free daily email newsletter



Please enter your comment!
Please enter your name here