// The Original Factory Shop launches first ever home delivery service
// The value retailer introduces free delivery service with every £35 spent
// The Original Factory Shop previously operated offline-only
The Original Factory Shop has launched a new delivery service for its customers, particularly for vulnerable and elderly members of its communities who are still shielding.
The value retailer, which has previously operated as an offline-only business, will trial the new initiative in five stores and offer the service to customers who spend a minimum of £15.
The service is for customers within a 10 mile radius of these stores and free if they spend over £35, while those who spend less than £35 will pay a small delivery fee.
The new online service, launching today, will allow customers to call the store and make an order, pay through an online portal and have their shopping delivered directly to their door.
With 166 stores, The Original Factory Shop said the new service is particularly for those who are elderly and/or vulnerable and continuing to follow government advice to stay indoors as the coronavirus pandemic continues.
While the service is aimed at these customers, it will also be made available to customers who shop in these stores if they purchase a larger item and need help getting it home.
The Original Factory Shop said all deliveries will be made by local taxi companies from the stores’ local areas, and all deliveries will be carried out in line with social distancing guidelines and through contact free delivery.
“For the last 50 years, our shops have sat in the heart of local communities and our colleagues have launched this service so that we can continue to serve our loyal customers,” The Original Factory Shop customer director Oliver Peck said.
“It’s a first for our business and we hope that it helps our customers continue to shop for the products they want and need in a more convenient way during these uncertain times. Should this trial prove successful and wanted by our customers, we will look at rolling this out to more stores as soon as possible.”