Co-op’s chief customer & membership officer to exit

Co-op's chief customer & membership officer to exit
Matt Atkinson.
// Co-op chief customer & membership officer Matt Atkinson resigns – he will exit at the end of June
// He has been in the role for nearly 4 years
// His role and responsibilities will be split between customer & community director Ali Jones and data & loyalty director Charlotte Lock

The Co-op has announced that chief customer and membership officer Matt Atkinson is step down at the end of June after nearly four years in the role.

Upon his departure, customer and community director Ali Jones and data and loyalty director Charlotte Lock will report directly through to Co-op group chief executive Steve Murrells.

Lock will also pick up the additional responsibility for digital products and will also report into chief financial officer Shirine Khoury-Haq and join her leadership team.


During his tenure, Atkinson was charged with unifying the business around the Co-op brand, and led a significant transformation of its platforms across data, digital, membership and community.

The Co-op credited him for the change in the positioning of key assets, and that its platforms were now capable of meeting the changing needs of customers and members.

Atkinson also helped to create a new insurance distribution business for the Co-op, successfully exiting the firm’s health venture, and re-organising the membership and customer function.

“Matt has played a major role in galvanising and re-positioning our Co-op over the past four years and we owe him a huge debt of thanks for his co-operative approach and leadership during this time,” Murrells said.

“We are saying goodbye to a great friend of the movement and we wish him well for the future.”

Atkinson said: “The past four years have seen the Co-op continue to grow and regain its purpose as a differentiated business that clearly creates value with values at its core.

“I’m proud of the contribution I’ve been able to make and I’m leaving behind some incredible memories and a fantastic team.

“The Co-op is a special business and will always have a special place in my heart.”

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