Recent insights into the DIY market show that the top 20 home improvement retailers experienced sales growth of more than 50% in 2023. Remarkable given the strain that economic conditions placed on many in the industry.
So, what allowed these retailers to thrive?
Robust omnichannel strategies that give customers:
- Seamless web-to-store purchasing journeys
- Room design experiences that deliver the ‘wow factor’
- Advanced product customisation capabilities
- Exceptional in-store service from knowledgeable staff
How do we know this?
HomeByMe – a Dassault Systèmes brand – did the work for us. They explored hundreds of online reviews to find out what the DIY retailers that receive 5-star ratings consistently are doing for their customers.
Using this information, HomeByMe produced a blueprint for success that other DIY retailers can use to set their business apart from the competition.
All the insights and actionable tips you need to become a 5-star DIY retailer are in HomeByMe’s latest guide.
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