Pets at Home CEO Lyssa McGowan has stepped down from the company as it slashes its annual profit outlook for the second time this year.
The retail boss has departed “with immediate effect,” with a search for her replacement already underway, the brand told investors.
McGowan has worked for Pets at Home since 2022, joining from Sky where she served as chief consumer officer.
Non-executive chair Ian Burke has taken up the position of executive chairman until a permanent CEO is appointed, the business said.
The move comes as Pets at Home cut its underlying pre-tax profit forecast for the 2025-26 financial year from between £110m and £120m to £90m and £100m.
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The new guidance would represent a drop from the £133m profit reported the year before.
The retailer has struggled with falling revenues during the past year, which it attributed to weaker consumer confidence and a “subdued” pets market.
Online sales increased by over 10% while store sales shrunk by 5% over the year to date.
Pets at Home unveiled plans to launch member prices in June, as the pets specialist overhauled its promotions.
The group rebranded its offers to “Pets Club Pricing,” which is currently available to all shoppers.
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