Thursday, August 16, 2018

House of Fraser gets its multi-channel strategy right

Premium department store House of Fraser (HOF) has posted the strongest ever Christmas trading period in its history. The retailer, which employs almost 19,500...

£125m wiped off the value of Debenhams

Department store Debenhams has posted sluggish sales growth over the vital Christmas period as it posted trading results for the 17 weeks to 28...

John Lewis breaks £160m sales barrier for first time

Department store John Lewis has broken the £160m sales record for the first time this week as British shoppers left their Christmas shopping till...

It‘s Christmas at Liberty

Christmas was well and truly underway in one of London‘s most infamous department stores as ShopperTrak tuned in to the third and final episode...

DHL says online orders up 300% this Christmas

Parcel giant DHL Supply Chain says it is delivering a huge uplift in online orders for department store Debenhams this Christmas. Demand has already...

Waitrose boosted by premium food and drink sales

Upmarket grocer Waitrose saw a 2.5 increase of year-on-year sales growth this week to £138m as festive preparations continue to build. Traditionally a time...

Liberty of London – It‘s all about loyalty

Following on from our review last week, it was with anticipation that the ShopperTrak team tuned in for the second instalment of Channel 4‘s...

John Lewis drops out of ‘excellence threshold,’ says latest survey

John Lewis.com has dropped out of the group of e-commerce sites that surpass the excellence threshold in the ForeSee 2013 Christmas Customer Experience Index,...

Debenhams’ Suzanna Harlow appointed to board of directors

Department store Debenhams has appointed Suzanna Harlow to the board of directors as Group Trading Director. Harlow, who has been at Debenhams for nearly...

‘Hare and Bear‘ effect paying off for John Lewis

The ‘Hare and Bear‘ effect appears to be paying off after Britain‘s biggest department store John Lewis posted another record breaking sales week. The...

Feature Resource

The retail CMO’s guide to Christmas 2018

Things are tough in retail right now. Administrations, Amazon, CX, AI, a weak pound...it's a lot. But we’re here to spread some Christmas cheer. The retail...