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Customers told to “call back next week” as Argos struggles to address complaints


Argos is still feeling the stigma of Black Friday as customers continue to complain about their orders.

The retailer was criticised following Black Friday for its failure to optimise delivery capabilities and ensure that customers received their orders on time. Last week the Home Retail owned company apologised to customers over social media and said that it was “dealing with individual cases as a priority.”

However complaints have continued to appear in earnest. Social media pages are racking up statements claiming that customers are having to wait 7 to 10 working days for refunds, are receiving incorrect deliveries, and kept on hold for over 40 minutes to speak to a customer service operator. 

The automated customer service line advises customers to “call back next week” unless they have an emergency.

In Argos’s latest Facebook post, “introducing the Microsoft Lumia 950”, a comment was quickly left that read “introducing Argos who take money for orders not delivered and leave you a few hundred pounds out of pocket weeks before Christmas with no replies from customer services.”

Speaking to Retail Gazette, an Argos spokesperson said: “On Black Friday our new Fast Track Delivery services proved very popular and Argos had over 800 vans on the road who delivered tens of thousands of orders on Black Friday itself. Despite our best efforts, occasionally we don’t achieve the high standards we set ourselves and we are really sorry.

We worked very hard to make sure that we responded to all customers as swiftly as possible in the week following Black Friday, and brought in extra people and extended our call centre opening hours to help us deal with customer enquiries. We are pleased to say that all those customers have now been helped, but we continue to operate extended opening hours in the lead up to Christmas.”

Published on Thursday 10 December by Philip Gallagher

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