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Your customers are your secret marketing weapon

Thursday 30 July 2015 - Posted by Guest Piece

Effective customer engagement. As the retail industry becomes increasingly competitive, these three words will be at top of mind for many brand marketers. Consumers are adept at tuning-out the irrelevant streams of direct marketing material, and retailers are having to carefully consider alternative methods to influence and appeal to shoppers, both in-store and online.  Social media is one ...

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Over 50s customers boost Bonmarche’s trading

Thursday 30 July 2015 - Posted by Veebs Sabharwal

Womenswear retailer Bonmarche said this morning that it has made a positive start to the year despite like-for-like sales falling in its first quarter after an inconsistent spring ​and​ early summer weather​ which deterred customers. The company said that overall ​firm sales, including new store openings, ​rose 3.8% in the 13 weeks to June 27, but like-for-like sales fell 1.7% as a result o...

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Customers and employees don't want M&S to close stores

Thursday 30 July 2015 - Posted by Veebs Sabharwal

Marks & Spencer has angered local communities by confirming the closure of nine underperforming stores across the UK, and causing uncertainty over job security. Stores in Birmingham, London and Wales will cease trading as the British retailer reacts to customers’ shift to online spending and its stagnant non-food division sales. On Wednesday, the retailer said a total of 430 workers ...

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Tesco makes self-checkout service changes

Thursday 30 July 2015 - Posted by Veebs Sabharwal

Following feedback from customers, Tesco is to introduce a new audio voice to its self-service and ‘scan as you shop’ checkouts. What the grocer describes as “friendlier, more helpful and less talkative”, the machines will no longer frustrate customers with the infamous phrase, ‘unexpected item in the bagging area’. The supermarket chain first introduced self-service checkouts in 2003, p...

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Express Gifts continues to boost Findel

Thursday 30 July 2015 - Posted by Veebs Sabharwal

Home shopping retail group Findel has made a “solid start to the year,” with total sales up by 1.9%. The early weeks of the financial year are relatively quiet periods for Findel’s gift business Express Gifts and sports division Kitbag, although they form part of the peak “back to school” ordering period for Findel Education. At the Annual General Meeting to be held at 11.00am today David S...

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E-tailers are overlooking the rise of the ‘grey pound’

Thursday 30 July 2015 - Posted by Veebs Sabharwal

Online retailers are failing to tap into the ‘grey pound’, with just one in five (22%) marketers targeting older shoppers online, despite shoppers aged 55 or over set to account for £14.45 bn of online spend in 2015. With the over 55s set to make up a third of the population and two-thirds of retail activity by 2025, digital marketing agency Greenlight commissioned research to better understan...

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Greggs trade driven by healthy food options

Wednesday 29 July 2015 - Posted by Veebs Sabharwal

Like the yeast in a good batch of dough, Greggs’ half year pre-tax profits have risen nicely. As it capitalises on the nation’s healthier lifestyles, the high-street baker is enjoying a boost in sales thanks to its refreshed menu and burgeoning breakfast trade. Half year pre-tax profits are at £25.6m, up from 2014’s £16.9m. Like-for-like sales at on-the-go food outlets were up 5.9% and tota...

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Is there anything that Amazon can’t do?

Wednesday 29 July 2015 - Posted by Veebs Sabharwal

Amazon is one busy retailer. In an attempt to drive Amazon Prime subscriptions, which boss Jeff Bezos has described as “the best bargain in the history of shopping”, the e-commerce giant has been rigorously adding to its £79 a year service. Just short of two weeks since it launched Prime Day, an event that saw sales outpace those of Black Friday 2014, it has boldly gone where many others ha...

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John Lewis announces new in-store spa concept

Wednesday 29 July 2015 - Posted by Veebs Sabharwal

British retailer John Lewis, which recently revealed plans to launch the high street’s largest homeware department in its Oxford Street store, is gearing up for the opening of its new flagship in Birmingham this September, which will be marked with an exclusive store beauty spa concept called &Beauty. The department store’s multi-million pound Birmingham shop opens on Thursday 24 Septem...

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Sainsbury’s and Celesio form pharmacy partnership

Wednesday 29 July 2015 - Posted by Veebs Sabharwal

Sainsbury’s, which was yesterday announced as Britain’s second largest supermarket chain, has formed a strategic partnership with Celesio AG, owner of Lloyds Pharmacy. The partnership will see LloydsPharmacy acquire Sainsbury’s pharmacy business for £125m and  Sainsbury’s will receive commercial annual rent payments from LloydsPharmacy for each location. Mike Coupe, CEO of Sainsbury’s, said...

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