Retail loss has swiftly become one of the most pressing and expensive challenges facing the UK retail industry.

From theft and stock shrinkage to the growing pressure placed on frontline staff, the issue has far surpassed simply being an operational headache, and is now major drag on retail profitability.

In this episode of the Unpacked Podcast, host Kieran Howells speaks to Dominic Brynolf, vice president of sales at Trigo, about how retailers can take a smarter, more strategic approach to loss prevention, with the use of AI.

With more than 25 years of experience across retail technology, AI and business transformation, Brynolf offers a clear-eyed view of why loss is escalating, where traditional prevention methods are falling short, and how new technology can help retailers respond more effectively.

The conversation centres on the intersection of a worsening loss problem and the growing potential of AI-powered retail technology.

Rather than presenting loss prevention as something that requires a huge systems overhaul, Brynolf explains how retailers can begin making meaningful progress by using assets many already have in place, particularly existing CCTV infrastructure.

The discussion explores how AI can help retailers identify risk earlier, improve visibility across stores, reduce pressure on colleagues and support better decision-making without requiring major changes to existing tech stacks or heavy upfront investment.

While there is no single fix for loss, this episode looks at the practical steps retailers can take to minimise its impact, protect staff and unlock meaningful financial upside for the wider business.

To learn more about Trigo, check out the link in the comments. Or visit them at RTS London, Stand N55 with Vista Technology Services.

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