Simon Burke – The Big Interview

It is easy to define eras in certain industries, but perhaps a little more difficult to succinctly explain how retail has reinvented itself over the years.

In music, for example, there was the swinging sixties, the new romanticism of the 1980s and early 90s‘ Brit Pop, but in retail it is a challenge to define just how the process of selling has changed over time.

Current Hobbycraft Chairman and experienced senior retailer Simon Burke, whose first major industry role was as CEO of music specialist Virgin Retail, believes retail can be broken down into three distinct ages separated by technology – with the third of those only just being born.

“I think it is the beginning of a new technological era – there is no question about it,” he told Retail Gazette.

“There are perhaps three eras you can talk about in retail: The first is the pre-internet era when up until the late 1990s shops were shops where people did their shopping, while mail order was something separate and quite small and specialised.

“Then you had the internet era, which has come along and in some sectors has completely revolutionised shopping, but in others it had had more limited impact.

“Now I think we are at the beginning of the mobile era. I‘d compare to this to where the internet was in around 1998 – just before it really started to take off.”

Burke, who has previously been Chairman at Irish supermarket group Superquinn and toy specialist Hamleys, believes that retailers need to get over the fear factor relating to the impending mobile revolution; something he claims held back many companies during e-commerce‘s emergence on the scene at the start of this century.

While online-only retailers and a selection of high street stores got to grips with e-tail at an early stage, there were just as many companies operating in the industry which shied away from its advances.

“When the internet came along – and to some extent, the feelings still exist today – it was seen as a rival to shops,” Burke remarked.

“Some have always had this fear of pushing too hard in their online business for fear of undermining store sales, a theory reinforced by the spate of stores closing down and high streets becoming deserted. Internet trading is seen as a contributor to this.”

As a result of slow e-commerce adoption in some fields, companies such as e-tail giant Amazon took control of the market for books and other entertainment products, at the expense of businesses like high street bookseller Waterstone‘s, which was recently sold off by HMV Group in order to reduce the entertainment specialist‘s losses.

Now, the experienced Irishman is keen for retailers not to make the same mistakes when it comes to m-commerce.

“It is very early days, but I think retailers have a lot of waking up to do to the potential that this actually offers their in-store businesses,” he said.

“With mobile technology, what is beginning to dawn on retailers is that there does not have to be an either/or.

“This is a technology which isn‘t going to take business away from shops – it can actually be deployed to promote business in shops.”

The likes of Burke, who in his role as Non-Executive Chairman of mobile voucher firm Eagle Eye Solutions is at the forefront of the m-commerce switchover, as well as other retail luminaries who are backing mobile tech, do not want retailers to miss out on the opportunities presented to them by this new technological platform.

Earlier this month, former Executive Chairman of Marks & Spencer Sir Stuart Rose oversaw the launch of a mobile payment system designed to speed up m-commerce adoption on the high s


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