EE have appointed Francoise Clemes to the role of Chief of Customer Service.
Clemes joined the company in 2011 from France Telecom Group in HR and has previous experience with Orange.
EE CEO Olaf Swantee said: “Francoise has a passion for customer service excellence and has ambitious and exciting new plans for the area. Drawing on her many years of expertise in HR and people management she will inspire a new level of commitment and excellence from our teams to ensure our customers receive the best possible service from EE.”
The digital communications company, which operates 700 stores in the UK, incorporates the Orange and T-Mobile brands and provides mobile and fixed line service to more than 26 million customers.
Francoise commented: “I have been hugely impressed already by the dedication, commitment and expertise within our customer teams. There is so much potential and opportunity in this area to deliver even greater things for our people, our company and, most importantly, our customers.”
EE has also announced that Patrick Bradley, previously Director of Reward and Reporting, will succeed Francoise as Chief of HR on an acting basis.