Debenhams customers compromised after cyber attack

196

A cyber attack at Debenhams’ flower website has led to  thousands of customers having their data compromised.

The department store chain confirmed that as a result of the breach,    26,000 Debenhams Flowers customers have had their data “accessed or stolen”.

The retailer’s flower website  is  operated by third party firm  Ecomnova, and it has now been suspended.

However, Debenhams stressed that customers of Debenhams.com are not affected by the breach.

“As soon as it became aware of the incident, Debenhams took immediate steps to protect customers,” Debenhams said in a statement.

“All affected customers have been contacted by Debenhams to inform them of the incident and to advise them on steps to take to reduce risk.”

Debenhams added that  it has notified the Information Commissioner’s Office and is working with authorities and cyber security experts to support Ecomnova in investigating the data breach.

Chief executive Sergio Bucher has also apologised.

“We take the security of data very seriously and protecting our customers is a top priority for Debenhams,” he said.

“As soon as we were informed that there had been a cyber attack, we suspended the Debenhams Flowers website and commenced a full investigation. We are also supporting Ecomnova with its investigation.

“We are very sorry that customers have been affected by this incident and we are doing everything we can to provide advice to affected customers and reduce their risk.”

Click here to sign up to Retail Gazette‘s free daily email newsletter